Patient Care Contact Center Representative

Job details
Here’s how the job details align with your profile.
Pay

$17 - $20 an hour
Job type

Full-time
Shift and schedule

Monday to Friday
 
Benefits
Pulled from the full job description
Tuition reimbursement
403(b)
Health insurance
Paid time off
Vision insurance
Dental insurance
Life insurance
 
Full job description
We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason. We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Who We Are
If you want to work for a mission-driven organization that’s impacting community health care both on a local and national level, then Access Community Health Network (ACCESS) may be the perfect place for you. As a nationally recognized leader in community health, we continue to innovate and improve our integrated care model to address the total health and wellness of our patients. Our dedicated staff are committed to advancing health equity and making a long-term impact on the health outcomes of the more than 150,000 patients that count on ACCESS as their medical home each year.

Position Summary

Answer calls in a courteous, professional, efficient, and prompt manner
Pre-registering new patients into the Epic EMR system
Schedule patient appointments using the Epic EMR system
Verify patient insurance/benefits, as appropriate
Respond to patient inquiries and complaints
Direct patient phone calls to the appropriate destination when beyond scope
Complete outbound calls to patients to schedule future appointments
Return patient calls/messages and provide additional information as necessary
Adhere to all HIPAA and ACCESS policies regarding patient privacy
Other duties as assigned
Requirements

High school diploma or GED
Two years’ relevant experience in customer service (health care preferred)
Willing to work flexible hours
Basic proficiency in computer skills
Medical terminology knowledge preferred
Bilingual (English and Spanish) preferred
Schedule
Training for 4-6 weeks on site at 3450 S Archer Ave, Chicago, IL 60608 from 8:30am to 5pm M-F.
Potential opportunity to work remotely after successfully completing training.
Regular shift after training will be 10:30am to 7pm M-F and rotating Saturdays 7:30am to 4pm.
Working Conditions/Equipment

Normal office environment regularly
Health Center environment occasionally
Local travel between health centers and community events is required; mode of transportation required
If personal vehicle is employed, a current driver’s license and proof of insurance is required
If remote/hybrid; requires suitable and secure working environment, acceptable internet speeds, adequate childcare provisions
Benefits
Tuition reimbursement and scholarship program
Comprehensive healthcare coverage including Medical, Dental, and Vision
Generous PTO after introduction period
403(B) retirement plan and financial resources to help you save and plan for your retirement
Life Insurance
Opportunity to participate in cross-departmental committees to innovate and transform our care delivery model and our workplace
ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.

The pay ranges provided represent the minimum to mid-range for positions. Actual compensation will be determined based on a combination of factors including years of experience, educational background, market conditions, and available grant funding.
 
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