Patient Liaison Officer

Patient Liaison Officer
Part time ongoing position
Malvern
Cabrini offers
Salary packaging up to $15,+00 tax-free each year, plus $2650 meal & entertainment card benefits.
Attractive hourly rates + 11.5% Super + 17.5% leave loading.
Vibrant Malvern location, close to public transport.
On site car parking
Purchased leave options
About the role
The Patient Liaison Officer works closely with the Patient Liaison Lead to oversee and address patient and family feedback that requires follow-up beyond the point of service. This role handles complaints and feedback with sensitivity and professionalism, ensuring that all issues are resolved efficiently and in line with Cabrini policies.
Key Responsibilities:
Feedback Monitoring: Partner with the Patient Liaison Lead to oversee patient and family feedback, ensuring independent, sensitive, and effective resolution of complaints.
Resolution Facilitation: Coordinate with internal and external parties to resolve feedback and complaints, tracking the progress of resolutions to ensure timely responses as per our Feedback and Complaints Management Policy.
Documentation and Response: Handle, refer, and compile feedback from patients, families, and others. Prepare and deliver timely written responses as directed.
Compliment and Suggestion Management: Collaborate with the Patient Liaison Lead to manage the acknowledgement, distribution, and collation of compliments and suggestions.
About you
Minimum 5 years' experience in healthcare
Exceptional interpersonal skills with the ability to address feedback and complaints with care and professionalism.
Strong organisational skills for effective tracking and management of feedback and resolutions.
Excellent written and verbal communication abilities.
A collaborative approach to working with various stakeholders to improve patient and family experiences.
Highly developed interpersonal skills with the capacity to work closely with various stakeholders and communicate and negotiate at senior levels

Enquiries should be directed to: Megan Mills – Group Director Nursing & Clinical Education on +508 1381
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.
There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-1+ (including boosters), plus a Working with Children Check (WWCC) may also be requested.