Job Description
Work Type: Ongoing - Full-time or part-time
Salary: Salary not specified
Grade: Grade not specified
Occupation: Health and allied health
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 3490
Are you a current Austin Health employee?
If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network log in details to search, view and apply for all career opportunities available.
Patient Services Assistant (PSA) – SAPM Division
Full-Time or Part-Time, PSA Level 1 or 2
Based across Austin Health campuses
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the SAPM Division
The Surgery, Anaesthesia and Procedural Medicine (SAPM) Division is the largest operational division at Austin Health. It encompasses a wide range of specialties including Theatres, Endoscopy, Cardiology, Orthopaedics, Transplant Surgery, and more. Our PSAs are essential to the smooth operation of these services, supporting both clinical teams and patients.
About the role
As a Patient Services Assistant, you will play a vital role in maintaining a clean, safe, and supportive environment for patients, visitors, and staff. You will assist with patient transport, environmental cleaning, and support nursing staff in daily operations across various departments including Recovery, Endoscopy, Operating Theatres, and surgical wards.
A regular day will see you:
Perform terminal and infectious cleans in patient areas
Assist with patient transport and mobility under supervision
Maintain cleanliness of patient rooms, bathrooms, and communal areas
Replenish consumables and support service areas
Collaborate with nursing and support staff to ensure high-quality care
About you
As a Patient Services Assistant, you will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.
To be successful in this role, you'll bring with you:
Certificate III in Health (Patient Services)
Strong interpersonal and teamwork skills
Physical fitness and ability to perform manual tasks
Flexibility to work across a 24/7 rotating roster
A commitment to infection control and patient confidentiality
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Edward Laker, PSA Manager, [email protected]
Interested in finding out more about this opportunity? Please read the following position descriptions for further details:
PSA Level 1 Position Description
PSA Level 2 Position Description
Application closing date: Thursday 24 July 2026
Applications close Thursday 24 July 2026 at 11.59pm
Posted
10 July 2026
Salary: Salary not specified
Grade: Grade not specified
Occupation: Health and allied health
Location: Melbourne - CBD and Inner Metro suburbs
Reference: 3490
Are you a current Austin Health employee?
If yes, please log in to the Austin Health careers website via ‘Employee Login’ using your network log in details to search, view and apply for all career opportunities available.
Patient Services Assistant (PSA) – SAPM Division
Full-Time or Part-Time, PSA Level 1 or 2
Based across Austin Health campuses
Austin Health is the major provider of tertiary health services, health professional education and research across three campuses in the Northeast of Melbourne and state-wide. We have a highly engaged, diverse and collaborative workforce that is unified by our goal to help people live healthy and fulfilled lives.
About the SAPM Division
The Surgery, Anaesthesia and Procedural Medicine (SAPM) Division is the largest operational division at Austin Health. It encompasses a wide range of specialties including Theatres, Endoscopy, Cardiology, Orthopaedics, Transplant Surgery, and more. Our PSAs are essential to the smooth operation of these services, supporting both clinical teams and patients.
About the role
As a Patient Services Assistant, you will play a vital role in maintaining a clean, safe, and supportive environment for patients, visitors, and staff. You will assist with patient transport, environmental cleaning, and support nursing staff in daily operations across various departments including Recovery, Endoscopy, Operating Theatres, and surgical wards.
A regular day will see you:
Perform terminal and infectious cleans in patient areas
Assist with patient transport and mobility under supervision
Maintain cleanliness of patient rooms, bathrooms, and communal areas
Replenish consumables and support service areas
Collaborate with nursing and support staff to ensure high-quality care
About you
As a Patient Services Assistant, you will be someone who has excellent communication skills and a strong commitment to excellence in patient care. You’ll bring energy and drive to your work and have a keen interest in developing your skillset.
To be successful in this role, you'll bring with you:
Certificate III in Health (Patient Services)
Strong interpersonal and teamwork skills
Physical fitness and ability to perform manual tasks
Flexibility to work across a 24/7 rotating roster
A commitment to infection control and patient confidentiality
Our benefits
Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day. Our people also receive a variety of rewarding benefits, including:
Greater take-home pay through generous salary packaging, for living expenses, meals, and holiday accommodation.
A suite of wellness initiatives designed to support you, including discounted fitness memberships and special offers on health insurance, and a comprehensive wellbeing program.
Onsite childcare at Austin Hospital, easy access via public transport and car parking options.
Mentoring and career development opportunities.
Work with us!
We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.
If you feel this role is right for you, we encourage your early application. Even if you don’t meet every single requirement, we encourage you to apply. What matters most is your passion, your drive and your willingness to learn and contribute. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.
All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process, you are welcome to reach out to the hiring manager: Edward Laker, PSA Manager, [email protected]
Interested in finding out more about this opportunity? Please read the following position descriptions for further details:
PSA Level 1 Position Description
PSA Level 2 Position Description
Application closing date: Thursday 24 July 2026
Applications close Thursday 24 July 2026 at 11.59pm
Posted
10 July 2026
💡 Quick Summary
Seeking a career-building opportunity? The Patient Services Assistant position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
