Job Description
Full job description
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Job description
Agency Department of Health Work unit Royal Darwin Palmerston Hospitals - Patient
Travel
Job title Patient Travel Clerk Designation Administrative Officer 4
Job type Full time Duration Fixed for 6 months
Salary $77,344 - $88,179 Location Dawin
Position number 2460 RTF 342437 Closing 23/02/2026
Contact officer Madelaine White at [email protected] or Gina Dakis at [email protected]
About the agency https://health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=342437
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Contribute to the delivery of Health Care Services and the continuity of care of patients by providing a transport and
accommodation service within Royal Darwin Hospital under the Patient Assistance Travel Scheme (PATS). A seven day
rotating roster will be in place to cater to business demands.
Key duties and responsibilities
1. Ensure continuity of care for patients by working within a multidisciplinary team environment and networking with other
services and agencies as required.
2. Arrange travel, with airlines, bus companies, or Darwin Ferry service, for authorised intrastate and interstate patients
referred for medical treatment and communicate with key stakeholders.
3. Arrange accommodation with relevant service providers and communicate with key stakeholders.
4. Assist with preparation of reports measuring the efficiency and cost-effectiveness of the Patient Travel Scheme.
5. Reconcile accounts from travel and accommodation providers and prepare for payment in keeping with NT Government
account settlement guidelines.
6. Generate reimbursements for patient’s travel expenses, as per Policy.
7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services, and workplaces.
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
Selection criteria
Essential
1. Proven ability to work effectively in a small team environment, with limited supervision.
2. Demonstrated ability to identify, research, and analyse complex problems and issues, think laterally to identify alternative
options and recommend cost effective solutions.
3. Demonstrated use of effective communication and interpersonal skills, to maximise productive working relationships
with stakeholders.
4. Demonstrated knowledge in the transportation of patients requiring complex travel, logistics and accommodation in
remote areas of the NT, whilst ensuring policy and procedures are adhered to.
5. Developed understanding of medical terminology or demonstrated willingness to learn.
Desirable
1. Knowledge of the Patients Assistance Travel Scheme and have client service experience in a health environment.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.
[Type here]
Job description
Agency Department of Health Work unit Royal Darwin Palmerston Hospitals - Patient
Travel
Job title Patient Travel Clerk Designation Administrative Officer 4
Job type Full time Duration Fixed for 6 months
Salary $77,344 - $88,179 Location Dawin
Position number 2460 RTF 342437 Closing 23/02/2026
Contact officer Madelaine White at [email protected] or Gina Dakis at [email protected]
About the agency https://health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=342437
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.
Primary objective
Contribute to the delivery of Health Care Services and the continuity of care of patients by providing a transport and
accommodation service within Royal Darwin Hospital under the Patient Assistance Travel Scheme (PATS). A seven day
rotating roster will be in place to cater to business demands.
Key duties and responsibilities
1. Ensure continuity of care for patients by working within a multidisciplinary team environment and networking with other
services and agencies as required.
2. Arrange travel, with airlines, bus companies, or Darwin Ferry service, for authorised intrastate and interstate patients
referred for medical treatment and communicate with key stakeholders.
3. Arrange accommodation with relevant service providers and communicate with key stakeholders.
4. Assist with preparation of reports measuring the efficiency and cost-effectiveness of the Patient Travel Scheme.
5. Reconcile accounts from travel and accommodation providers and prepare for payment in keeping with NT Government
account settlement guidelines.
6. Generate reimbursements for patient’s travel expenses, as per Policy.
7. Follow defined service quality standards, work health and safety policies and procedures relating to the work being
undertaken in order to ensure high quality, safe services, and workplaces.
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
Selection criteria
Essential
1. Proven ability to work effectively in a small team environment, with limited supervision.
2. Demonstrated ability to identify, research, and analyse complex problems and issues, think laterally to identify alternative
options and recommend cost effective solutions.
3. Demonstrated use of effective communication and interpersonal skills, to maximise productive working relationships
with stakeholders.
4. Demonstrated knowledge in the transportation of patients requiring complex travel, logistics and accommodation in
remote areas of the NT, whilst ensuring policy and procedures are adhered to.
5. Developed understanding of medical terminology or demonstrated willingness to learn.
Desirable
1. Knowledge of the Patients Assistance Travel Scheme and have client service experience in a health environment.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.
💡 Quick Summary
Seeking a career-building opportunity? The Patient Travel Clerk position is now open for candidates interested in the Health Jobs sector. This role in Darwin offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
