Job Description
Full job description
§ Respond to incoming resumes as appropriate
§ Provides HR Consultants and/or Hotels with resumes which meet the position requirements
§ Conducts screening interviews
§ Achievement of Hotel financial goals (GOP)
§ Employee satisfaction and retention
§ Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
§ Achieve goals for candidate and manager satisfaction
§ Identify qualified candidates for open positions within a specified time frame
§ Respond to incoming resumes as appropriate
§ Provides HR Consultants and/or Hotels with resumes which meet the position requirements
§ Conducts screening interviews
§ Co-ordinates candidate interview schedules
§ Updates candidates on status of selection process
Drafts offer letters
§ Screens and refers candidates
§ Offers position to selected candidates
§ Maintains current statistics on open and filled positions
§ Tracks and summarises recruitment costs as necessary\
§ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested
§ Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up
§ Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager
§ Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee
§ Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards
§ Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs
§ Handles transfer or reclassification requests
§ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction
§ Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs
§ Informs employees of benefits, Hotel policies etc
§ Conducts training sessions as requested
§ Administers special employee promotions
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
§ Maintains safe and secure environment for customers and employees
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
§ Minimum of two years progressive human resources experience
§ Bachelors degree preferred, certificate in related field required
§ Prior work experience in a union environment including negotiation and local and regional rules
§ Collaborate effectively with other hotel employees and managers to ensure teamwork
§ Able to resolve conflicts with supervisors and employees
INDHEADOFFICE
§ Respond to incoming resumes as appropriate
§ Provides HR Consultants and/or Hotels with resumes which meet the position requirements
§ Conducts screening interviews
§ Achievement of Hotel financial goals (GOP)
§ Employee satisfaction and retention
§ Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)
§ Achieve goals for candidate and manager satisfaction
§ Identify qualified candidates for open positions within a specified time frame
§ Respond to incoming resumes as appropriate
§ Provides HR Consultants and/or Hotels with resumes which meet the position requirements
§ Conducts screening interviews
§ Co-ordinates candidate interview schedules
§ Updates candidates on status of selection process
Drafts offer letters
§ Screens and refers candidates
§ Offers position to selected candidates
§ Maintains current statistics on open and filled positions
§ Tracks and summarises recruitment costs as necessary\
§ Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested
§ Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up
§ Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager
§ Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee
§ Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards
§ Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs
§ Handles transfer or reclassification requests
§ Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction
§ Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs
§ Informs employees of benefits, Hotel policies etc
§ Conducts training sessions as requested
§ Administers special employee promotions
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
§ Maintains safe and secure environment for customers and employees
§ Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position
§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public
REQUIREMENTS
§ Minimum of two years progressive human resources experience
§ Bachelors degree preferred, certificate in related field required
§ Prior work experience in a union environment including negotiation and local and regional rules
§ Collaborate effectively with other hotel employees and managers to ensure teamwork
§ Able to resolve conflicts with supervisors and employees
INDHEADOFFICE
💡 Quick Summary
Seeking a career-building opportunity? The People & Culture Assistant position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.