People Manager

Job description
A People Manager role in a fast-growing financial services business, with a People team who are proud of their company culture and retention rates. Key requirements in this role include experience in managing a team, involvement in M&A activity, and possession of great employment law knowledge and ER experience. This is a key role within the People team, responsible for overseeing both the People Advisory and Administration teams, as well as the line management of three individuals.

Reporting to the People Director, you will play a central role in shaping the employee experience, supporting leadership, and driving continuous improvement in HR operations. You will be instrumental in ensuring compliance with employment legislation, supporting organisational change, and embedding a culture of excellence and inclusion.

Key Responsibilities:

Leadership and Strategy
• Lead and develop a team of three direct reports: a People Administration Manager and two Senior People Advisors.
• Support the People Director in delivering strategic HR initiatives and projects.
• Oversee the delivery of HR services across the employee lifecycle, from onboarding to offboarding.
• Ensure all HR practices align with current employment legislation and internal policies.

Employee Relations and Policy
• Provide expert guidance on complex employee relations matters, including disciplinary, grievance, performance, and restructuring cases.
• Ensure timely and effective handling of ER cases by the Advisory team.
• Maintain and update company policies to ensure best practices and compliance with relevant laws and regulations.
• Support leadership in applying policies fairly and consistently.

Operational Excellence
• Oversee the People Admin function, ensuring accuracy in payroll, benefits administration, and personnel records.
• Ensure the People Ticketing Service meets service level agreements.
• Conduct regular audits and spot checks to maintain high standards in documentation and compliance.
• Lead the submission of payroll data and ensure right-to-work checks are completed thoroughly.

Projects and Reporting
• Support due diligence and integration during acquisitions, identifying and escalating risks.
• Maintain up-to-date job specifications and HR documentation.
• Produce monthly and quarterly reports for senior leadership, including the CEO.
• Lead the annual Gender Pay Gap reporting process and support EDI initiatives.

Communication and Engagement
• Create and distribute internal communications, newsletters, and HR updates.
• Organise and lead People Forums and training sessions for managers.
• Ensure SharePoint and internal HR resources are current and accessible.
• Foster strong relationships across the business, promoting a culture of trust and transparency.

Training and Development
• Review annual appraisals to identify training needs and coordinate learning opportunities.
• Maintain training plans for self and direct reports.
• Encourage knowledge sharing and professional development within the team.

Ideal Candidate
• CIPD qualification or equivalent HR credentials.
• At least 2 years’ experience in People Management.
• Ideally, experience within the insurance broking or underwriting profession.
• Proven involvement in M&A activity from an HR perspective.
• Strong leadership, communication, and organisational skills.
• High standards of integrity, professionalism, and confidentiality.

United Kingdom
England
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