Job Description
• Handling Of Outbound Calls Of Customers Regarding Card Control
• Clarifications Queries On Transactions Declined Due To Card Control Not Enabled
• Renewal And Upgrade Customers For Welcome Call/Feature Enforcement
• Responding To Customers With The Resolution Within The Defined TATs
• Answering Customer Calls Within The Specified Call Answer Time
• Attempting To Delight The Customer By Striking A Relationship And Fulfilling Needs
• Call Back To Customers In Case Of Any Unresolved Queries Etc.
• Appropriately Escalating Cases To The Supervisor.

This job is provided by Shine.com