Job Description
2. Working in shifts from Client Location with 24/7 Application support (Shift - Morning/General/Afternoon/Night) 3. Good knowledge (end-to-end) of Business / Functional aspects of the process that is known to the candidate 4. Good Communication Skills, and team bonding 5. Primary job would be to take calls and helping Customer resolving queries related to CRM Application 6. Monitoring issues via mails and tickets and solving them within SLA 7. Extracting required reports from Application 8. Task would increase as per requirement +. Prepare daily, weekly & custom reports sharing it with relevant recipients 10. Following a checklist/SOPs (front end of all the supporting application, etc.) as per shift and have it shared with relevant recipients 11. Preferable: Knowledge of Banking/Insurance/Capital Market process (preferred) 12. Preferable: Knowledge of MS Excel/Work 13. Closing first level informational alerts 14. Monitoring ticketing queue 15. Week offs/shift roster would be depended as per client’s requirement Job Types: Full-time, Permanent Salary: ₹18,000.00 - ₹23,000.00 per month Benefits: • Paid sick time • Provident Fund Schedule: • Day shift • Morning shift • Rotational shift Supplemental pay types: • Performance bonus Education: • Bachelor's (Required) Experience: • total work: 1 year (Required) Speak with the employer ++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Phone Banking Officer position is now open for candidates interested in the Remote Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.