Job Description
Company Overview
ChocXO Chocolatier LLC is a leading North American premium chocolate manufacturer, grounded in innovation, quality, and sustainability. Our fully automated, SQF Level 3, USDA-Organic and Gluten-Free Delta, British Columbia facility spans 60,000 sq ft and serves as our operational flagship, producing better-for-you confectionery with unmatched precision. Building on this success, we are expanding our U.S. presence with a new 225,000 sq ft manufacturing, office, and warehouse complex in Rockwall, Texas. Scheduled to open in 2026, this facility will significantly increase our capacity, broaden our capabilities, and position us for the next phase of growth across North America. Anchoring our broader footprint is our 35,000 sq ft facility in Indianapolis, home to the renowned Endangered Species Chocolate brand, which reinforces our legacy of responsible, mission-driven chocolate manufacturing. Together, these locations form a powerful, integrated manufacturing platform offering exceptional opportunities for professional growth.
We foster a culture of accountability, collaboration, and operational excellence. Our employees are expected to be disciplined, highly engaged, and results-driven professionals who thrive in structured environments, uphold rigorous standards, and embrace the challenge of building a best-in-class chocolate manufacturing business.
Truly Indulgent Low in Sugar Always Organic
Summary
This is a highly strategic role reporting into the VP, Operations and Supply Chain. The Plant Manager will manage all aspects of production, ensuring the highest standards of safety, quality, and efficiency. Together with the Operations Management Team, they will lead in optimizing processes, improving productivity, championing our workplace culture, and improving the efficiency of the SQF system to demonstrate continuous improvement. This position will work closely with other departments, such as Finance, Logistics, Maintenance, and Quality Assurance to maintain, update and communicate accurate BOM, KPI and Operational Standards.
Responsibilities
Productivity, Efficiency & Product Quality
Oversee the daily production and all plant floor activities to meet KPI targets.
Direct the development and execution of SOP’s (standard operating procedures), work instructions and one-point lessons related to the production floor activities.
Facilitating LEAN methodology and continuous improvement through effective problem solving, internal auditing, training, and communication strategies.
Implement efficiency improvement initiatives to drive world class OEE levels and lead the continuous improvement process through effective problem solving, internal auditing, training, and communication strategies.
Manage employee behaviors to comply with the highest level of food safety and a healthy work environment.
Drive a “Safety 1st” culture and serve as a key resource for the Plant Safety Committee.
Liaise with Finance, Warehouse, Supply Chain to ensure accurate data for financial updates, inventory control BOM standards. Manage, track, update and communicate BOM’s, KPI’s and Operational Standards.
Be a power user on Syspro ERP system: optimize the ERP system to meet manufacturing needs including: KPI’s, labor and operational standards.
Responsible for ensuring all employees are trained with the GMP, Food Safety, HACCP and any other relevant training required
Establishes the processes to improve the effectiveness of the SQF, GFCO, Organic and Kosher Systems to demonstrate continuous improvement.
Understand, participate in and support HACCP Plan maintenance and changes implementation
Implementing and controlling security & developed emergency action plan and required procedures.
Supporting R&D trials, recording results & submitting necessary documentation to quality team for filing
Support all regulatory external production audits; SQF, HACCP, Organic, etc.
Accountability for prompt resolution of manufacturing issues which are likely to impact customer satisfaction and overall company operations.
Productivity, Efficiency & Product Quality
Supervise, mentor, and develop the OMT (Operations Management Team), fostering a culture of teamwork, cohesion, and accountability.
Support our hourly employee Training & Development Plan including cross training of staff in times of absence.
Assist the OMT with a change management process to build organizational understanding of proposed changes.
Develop, execute, and maintain standard operating procedures, work instructions and one-point lessons related to the production floor activities
Provide manager accountability in HR/Union related topics, employee: hiring, discipline, training in a unionized environment.
Support team member development and provide coaching to support Chewters business, mission and values.
Collaborate with cross-functional departments to align operational strategies with company objectives.
Ensuring and promoting a safe and healthy work environment through leading by example, training, assisting the JHSC, corrective actions and discipline.
Required Knowledge, Skills, and Abilities
At least 10 years of experience in a manufacturing plant working at a strategic level in a similar position; preferably within the food industry
Bachelor’s degree in Business Administration, Operations, Engineering, or Food Science required.
Minimum of 7 years of relevant experience in the food or CPG industry.
Proven track record of efficiency improvement success through continuous improvement and lean manufacturing principles including: 5-S, Six Sigma and Root Cause Analysis.
Previous audit experience with food safety/GMP standards including SQF
Required Competencies
Leads by example – displays expected leadership qualities and values of the company.
Communication - Able to provide honest and effective feedback and able to professionally approach disagreements or difficult conversations.
Listening – Actively listens to others to indicate others are heard and opinions are valued.
Emotional Intelligence – Having emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating own emotions and cheering up or calming down other people.
Decision making – Able to solve problems and make fact-based decisions in a timely manner.
Flexibility – Ability to adapt own management style to the diverse needs within their team.
If you are ready to lead a dynamic team in a thriving chocolate manufacturing environment, we invite you to apply today at Chewters Chocolates!
Job Types: Full-time, Permanent
Pay: $150,000.00-$185,000.00 per year
Benefits:
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Ability to commute/relocate:
Delta, BC V3M 6R9: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's Degree (required)
Experience:
Manufacturing: 7 years (required)
Location:
Delta, BC V3M 6R9 (preferred)
Work Location: In person
ChocXO Chocolatier LLC is a leading North American premium chocolate manufacturer, grounded in innovation, quality, and sustainability. Our fully automated, SQF Level 3, USDA-Organic and Gluten-Free Delta, British Columbia facility spans 60,000 sq ft and serves as our operational flagship, producing better-for-you confectionery with unmatched precision. Building on this success, we are expanding our U.S. presence with a new 225,000 sq ft manufacturing, office, and warehouse complex in Rockwall, Texas. Scheduled to open in 2026, this facility will significantly increase our capacity, broaden our capabilities, and position us for the next phase of growth across North America. Anchoring our broader footprint is our 35,000 sq ft facility in Indianapolis, home to the renowned Endangered Species Chocolate brand, which reinforces our legacy of responsible, mission-driven chocolate manufacturing. Together, these locations form a powerful, integrated manufacturing platform offering exceptional opportunities for professional growth.
We foster a culture of accountability, collaboration, and operational excellence. Our employees are expected to be disciplined, highly engaged, and results-driven professionals who thrive in structured environments, uphold rigorous standards, and embrace the challenge of building a best-in-class chocolate manufacturing business.
Truly Indulgent Low in Sugar Always Organic
Summary
This is a highly strategic role reporting into the VP, Operations and Supply Chain. The Plant Manager will manage all aspects of production, ensuring the highest standards of safety, quality, and efficiency. Together with the Operations Management Team, they will lead in optimizing processes, improving productivity, championing our workplace culture, and improving the efficiency of the SQF system to demonstrate continuous improvement. This position will work closely with other departments, such as Finance, Logistics, Maintenance, and Quality Assurance to maintain, update and communicate accurate BOM, KPI and Operational Standards.
Responsibilities
Productivity, Efficiency & Product Quality
Oversee the daily production and all plant floor activities to meet KPI targets.
Direct the development and execution of SOP’s (standard operating procedures), work instructions and one-point lessons related to the production floor activities.
Facilitating LEAN methodology and continuous improvement through effective problem solving, internal auditing, training, and communication strategies.
Implement efficiency improvement initiatives to drive world class OEE levels and lead the continuous improvement process through effective problem solving, internal auditing, training, and communication strategies.
Manage employee behaviors to comply with the highest level of food safety and a healthy work environment.
Drive a “Safety 1st” culture and serve as a key resource for the Plant Safety Committee.
Liaise with Finance, Warehouse, Supply Chain to ensure accurate data for financial updates, inventory control BOM standards. Manage, track, update and communicate BOM’s, KPI’s and Operational Standards.
Be a power user on Syspro ERP system: optimize the ERP system to meet manufacturing needs including: KPI’s, labor and operational standards.
Responsible for ensuring all employees are trained with the GMP, Food Safety, HACCP and any other relevant training required
Establishes the processes to improve the effectiveness of the SQF, GFCO, Organic and Kosher Systems to demonstrate continuous improvement.
Understand, participate in and support HACCP Plan maintenance and changes implementation
Implementing and controlling security & developed emergency action plan and required procedures.
Supporting R&D trials, recording results & submitting necessary documentation to quality team for filing
Support all regulatory external production audits; SQF, HACCP, Organic, etc.
Accountability for prompt resolution of manufacturing issues which are likely to impact customer satisfaction and overall company operations.
Productivity, Efficiency & Product Quality
Supervise, mentor, and develop the OMT (Operations Management Team), fostering a culture of teamwork, cohesion, and accountability.
Support our hourly employee Training & Development Plan including cross training of staff in times of absence.
Assist the OMT with a change management process to build organizational understanding of proposed changes.
Develop, execute, and maintain standard operating procedures, work instructions and one-point lessons related to the production floor activities
Provide manager accountability in HR/Union related topics, employee: hiring, discipline, training in a unionized environment.
Support team member development and provide coaching to support Chewters business, mission and values.
Collaborate with cross-functional departments to align operational strategies with company objectives.
Ensuring and promoting a safe and healthy work environment through leading by example, training, assisting the JHSC, corrective actions and discipline.
Required Knowledge, Skills, and Abilities
At least 10 years of experience in a manufacturing plant working at a strategic level in a similar position; preferably within the food industry
Bachelor’s degree in Business Administration, Operations, Engineering, or Food Science required.
Minimum of 7 years of relevant experience in the food or CPG industry.
Proven track record of efficiency improvement success through continuous improvement and lean manufacturing principles including: 5-S, Six Sigma and Root Cause Analysis.
Previous audit experience with food safety/GMP standards including SQF
Required Competencies
Leads by example – displays expected leadership qualities and values of the company.
Communication - Able to provide honest and effective feedback and able to professionally approach disagreements or difficult conversations.
Listening – Actively listens to others to indicate others are heard and opinions are valued.
Emotional Intelligence – Having emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating own emotions and cheering up or calming down other people.
Decision making – Able to solve problems and make fact-based decisions in a timely manner.
Flexibility – Ability to adapt own management style to the diverse needs within their team.
If you are ready to lead a dynamic team in a thriving chocolate manufacturing environment, we invite you to apply today at Chewters Chocolates!
Job Types: Full-time, Permanent
Pay: $150,000.00-$185,000.00 per year
Benefits:
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Ability to commute/relocate:
Delta, BC V3M 6R9: reliably commute or plan to relocate before starting work (preferred)
Education:
Bachelor's Degree (required)
Experience:
Manufacturing: 7 years (required)
Location:
Delta, BC V3M 6R9 (preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Plant Manager position is now open for candidates interested in the Manufacturing Jobs sector. This role in Delta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Manufacturing Jobs is a plus.