Job Description
Role/Job Title: Pod Lead Business: Retail Assets Function/ Department: Retail Assets Place of work: Noida, Mumbai, Hyderabad Roles & Responsibilities: '- Manage CPA agents and ensure their TAT and FTR targets are met and high quality is maintained - Ensure high productivity of the reporting team members - Suggest initiatives for efficiency improvement for POD members - Closely observe critical and non-critical errors in day-to-day operations across the pod and escalate to senior stakeholders, if required - Daily interface with vendors for effective resource planning - Efficient coordination with multiple stakeholders for resolving any issues for the pod members Secondary Responsibilities: '- Interface with Ops trainers to guide the team on policy and process changes Managerial & Leadership Responsibilities : '- Effective mentoring of CPA agents and train them to progress in their career path Key Success Metrics: Measurable: Number of files meeting TAT & FTR targets, improvement in productivity Qualitative: Effective mentoring of CPA agents, ensure adherence to SLAs
💡 Quick Summary
Seeking a career-building opportunity? The Pod Lead position is now open for candidates interested in the Bank Jobs sector. This role in Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.