Job Description
Full job description
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under minimal supervision to complete daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, interventional and/or electrophysiology procedures. Provides scheduling of patients to include intricate scheduling protocols for department or clinic. The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives. Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows. Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Manages Schedule Order workqueues according to daily assignment, Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma GED equivalent
Experience
2 years experience in medical office environment
Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access.
Preferred
Education
2 years of college
Experience
1 year healthcare scheduling and/or surgery scheduling to include oncology or chemotherapy treatment depending on point of service
JOB DUTIES
Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times.
May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling.
Works closely with Management, Radiologists, Techs and Nurses to ensure efficient and accurate scheduling of all department resources.
Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Notifies nurse/physician of any discrepancy in patient care so that remedy can be implemented.
Manages Schedule Order workqueues according to daily assignment, maintaining service standards for contacting patients to schedule appointments.
Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
Acts as a liaison with other departmental schedulers when needed for the coordination of multiple appointments and/or procedures to ensure patients are efficiently scheduled.
Maintains quality, productivity and time and attendance standards as defined by manager
Participates as needed with any scheduling application upgrades and/or transitions.
May research claims on payment denials from third-party carriers for pre-certified procedures.
Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, ****** orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!
JOB SUMMARY
Works under minimal supervision to complete daily functions of the diagnostic and/or point of service schedulers which includes but not limited to outpatient laboratory, imaging, interventional and/or electrophysiology procedures. Provides scheduling of patients to include intricate scheduling protocols for department or clinic. The Scheduler should aim to be part of an elite team that supports UT Southwestern operations and initiatives. Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows. Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Manages Schedule Order workqueues according to daily assignment, Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
PPO medical plan, available day one at no cost for full-time employee-only coverage
100% coverage for preventive healthcare-no copay
Paid Time Off, available day one
Retirement Programs through the Teacher Retirement System of Texas (TRS)
Paid Parental Leave Benefit
Wellness programs
Tuition Reimbursement
Public Service Loan Forgiveness (PSLF) Qualified Employer
Learn more about these and other UTSW employee benefits!
EXPERIENCE AND EDUCATION
Required
Education
High School Diploma GED equivalent
Experience
2 years experience in medical office environment
Exposure and working knowledge of physician billing, medical collections, coding, surgery scheduling and/or patient access.
Preferred
Education
2 years of college
Experience
1 year healthcare scheduling and/or surgery scheduling to include oncology or chemotherapy treatment depending on point of service
JOB DUTIES
Schedules all patients in accordance with established protocols, collects required patient information, and accurately communicates patient preparation instructions. Communicates directly with patients regarding appointment times.
May complete patient pre-registration, insurance verification and patient out of pocket estimate, explaining patient out of pocket costs and UTSW pre-payment policy to patients at the time of scheduling.
Works closely with Management, Radiologists, Techs and Nurses to ensure efficient and accurate scheduling of all department resources.
Communicates timely information to the Ordering Physician's Office pertaining to outpatient scheduling conflicts, rescheduled appointments, and no shows.
Identifies and reconciles patient appointments with orders to ensure all patients are scheduled appropriately and timely. Notifies nurse/physician of any discrepancy in patient care so that remedy can be implemented.
Manages Schedule Order workqueues according to daily assignment, maintaining service standards for contacting patients to schedule appointments.
Answers all incoming phone calls in a professional manner while responding to high call volume in a timely manner, paying attention to inbound call dashboard, patient hold times and agents available.
Acts as a liaison with other departmental schedulers when needed for the coordination of multiple appointments and/or procedures to ensure patients are efficiently scheduled.
Maintains quality, productivity and time and attendance standards as defined by manager
Participates as needed with any scheduling application upgrades and/or transitions.
May research claims on payment denials from third-party carriers for pre-certified procedures.
Performs other duties as assigned.
SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, ****** orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
💡 Quick Summary
Seeking a career-building opportunity? The Point of Service Scheduler - Radiology Scheduling position is now open for candidates interested in the Health Jobs sector. This role in Dallas offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.