Job Description
Property Administrator – Job Description
Established in 1980, Leston Holdings (1980) Ltd. is committed to owning and operating a high-quality real estate portfolio with integrity. As a family-owned company, we believe in responsible development committed to residents and connected to community.
The purpose of this job description is to outline the responsibilities associated with the role of Property Administrator. While the following is a summary of the key position duties and requirements, it does not form a comprehensive listing. Additional responsibilities, duties and skills may be required for the role.
Leston Holdings emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
The Property Administrator provides corporate level administrative, financial and compliance support across a portfolio of residential properties. Operating from the corporate level, this role supports the Portfolio Manager by ensuring financial accuracy, procedural consistency and proper documentation. They also serve as a resource to site teams, supporting adherence to company processes and training, while contributing to the successful operation of each property within the portfolio.
The Property Administrator reports to the Portfolio Manager.
Key responsibilities of the position are as follows:
Operations
Support site staff with Yardi workflows including purchase orders, petty cash, expense coding/tracking, and other administrative workflows.
Monitor compliance with internal procedures and escalate discrepancies to the Portfolio Manager.
Provide front-line support for resident accounting inquiries at the corporate level.
Prepare and process cheque requisitions in accordance with internal controls.
Initiate collection processes in accordance with company internal/external policies.
Assist with annual operating and capital budgets, accruals, and variance reporting.
Customer Service
Liaise with vendors, clients, and accounting teams regarding inquiries, reporting, and service issues.
Maintain a professional and service-oriented approach when handling inquiries or conflict resolution.
Act as a corporate contact for former residents regarding account balances and refunds.
Support portfolio level communication initiatives including reporting, resident surveys and performance tracking.
Administration and Reporting
Initiate and complete required vendor set up documentation in concert with Accounts Payable.
Review and coordinate security deposit statements on move-outs and coordinating refunds with the Property Accountant.
Maintain digital files via SharePoint and property databases.
Track contracts, expiry timelines, reporting metrics, and other document due diligence as required.
Complete required forms, agreements, chargebacks and reporting packages, including but not limited to contracts, utilities, lease data.
Maintain controlled access documentation, password records and secure credential tracking in accordance with company security and privacy legislation protocols.
Support internal audit preparations and related requests.
Assist in preparing materials for lender reporting, insurance renewals and regulatory compliance documentation.
Direct Reports:
None
Qualifications
High school diploma required; post-secondary or industry certifications (e.g., CPM®, ARM®) an asset.
Minimum 2–3 years of experience in residential property administration, accounting, or customer service.
Proficiency in Yardi and Microsoft Office is required.
Excellent written and verbal communication and the ability to build cooperative working relationships.
Detail-oriented with strong organizational skills and the ability to manage competing priorities.
Knowledge of the Alberta Residential Tenancies Act is preferred.
Ability to handle confidential information with discretion.
Availability for after-hours support in emergency or time-sensitive situations as required.
Requirements
Clear security clearance.
Job Type: Full-time
Pay: $50,000.00-$63,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Work Location: In person
Established in 1980, Leston Holdings (1980) Ltd. is committed to owning and operating a high-quality real estate portfolio with integrity. As a family-owned company, we believe in responsible development committed to residents and connected to community.
The purpose of this job description is to outline the responsibilities associated with the role of Property Administrator. While the following is a summary of the key position duties and requirements, it does not form a comprehensive listing. Additional responsibilities, duties and skills may be required for the role.
Leston Holdings emphasizes a team approach and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.
The Property Administrator provides corporate level administrative, financial and compliance support across a portfolio of residential properties. Operating from the corporate level, this role supports the Portfolio Manager by ensuring financial accuracy, procedural consistency and proper documentation. They also serve as a resource to site teams, supporting adherence to company processes and training, while contributing to the successful operation of each property within the portfolio.
The Property Administrator reports to the Portfolio Manager.
Key responsibilities of the position are as follows:
Operations
Support site staff with Yardi workflows including purchase orders, petty cash, expense coding/tracking, and other administrative workflows.
Monitor compliance with internal procedures and escalate discrepancies to the Portfolio Manager.
Provide front-line support for resident accounting inquiries at the corporate level.
Prepare and process cheque requisitions in accordance with internal controls.
Initiate collection processes in accordance with company internal/external policies.
Assist with annual operating and capital budgets, accruals, and variance reporting.
Customer Service
Liaise with vendors, clients, and accounting teams regarding inquiries, reporting, and service issues.
Maintain a professional and service-oriented approach when handling inquiries or conflict resolution.
Act as a corporate contact for former residents regarding account balances and refunds.
Support portfolio level communication initiatives including reporting, resident surveys and performance tracking.
Administration and Reporting
Initiate and complete required vendor set up documentation in concert with Accounts Payable.
Review and coordinate security deposit statements on move-outs and coordinating refunds with the Property Accountant.
Maintain digital files via SharePoint and property databases.
Track contracts, expiry timelines, reporting metrics, and other document due diligence as required.
Complete required forms, agreements, chargebacks and reporting packages, including but not limited to contracts, utilities, lease data.
Maintain controlled access documentation, password records and secure credential tracking in accordance with company security and privacy legislation protocols.
Support internal audit preparations and related requests.
Assist in preparing materials for lender reporting, insurance renewals and regulatory compliance documentation.
Direct Reports:
None
Qualifications
High school diploma required; post-secondary or industry certifications (e.g., CPM®, ARM®) an asset.
Minimum 2–3 years of experience in residential property administration, accounting, or customer service.
Proficiency in Yardi and Microsoft Office is required.
Excellent written and verbal communication and the ability to build cooperative working relationships.
Detail-oriented with strong organizational skills and the ability to manage competing priorities.
Knowledge of the Alberta Residential Tenancies Act is preferred.
Ability to handle confidential information with discretion.
Availability for after-hours support in emergency or time-sensitive situations as required.
Requirements
Clear security clearance.
Job Type: Full-time
Pay: $50,000.00-$63,000.00 per year
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Portfolio Administrator position is now open for candidates interested in the Customer Care sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
