Job description
Post Room Specialist (12 Month Secondment)

Team
Property & Facilities

Location
Holborn Office

County
Central London

Ref #
22195

Closing Date
17-Sep-2024

We have been awarded the "Most Loved Workplace"! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

As a Post Room Specialist, you will be responsible for enabling colleagues across Metro Bank to effectively communicate with our customers and stakeholders via postal services. As a central point of contact for colleague bump ups at Amaze Central Holborn, you'll support both inbound and outbound postal services alongside workplace services in the office.

What you will do:

• Act as the Subject Matter Expert (SME) for all postal-related inquiries, stay informed of updates, and communicate with key stakeholders

• Oversee both inbound and outbound postal services for Amaze Central Holborn

• Handle the management of the post room's shared mailbox

• Record and track all incoming parcels to ensure they are delivered accurately

• Order and maintain office stationery supplies to ensure consistent availability

• Manage and oversee the courier services utilized by the business

• Process business card orders for colleagues throughout the bank

• Support in the creation of post processes and supporting documentation

• Offer support and provide coverage to the Workplace team as needed

• Any other duties as required that reasonably fall within the role

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

• Excellent communication skills

• Be able to prioritise and work well under pressure

• Able to work independently and as part of a team

• High level of attention to detail

• Proficient in Microsoft office technologies, specifically in Excel & Outlook

• Experience using phone systems, copiers and printers

Our promise to you...

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
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