Job Description
Full job description
Division: Public Guardian
Location: Sydney, NSW, AU, 2000 Wollongong, NSW, AU, 2500 Newcastle, NSW, AU, 2300
Req ID: 77000
Multiple full time ongoing and temporary roles available based in Sydney CBD, Parramatta and Wollongong.
35 hours per week. Flexible and hybrid working options available.
Clerk Grade 7/8. Base salary $113,574 p.a. to $125,720 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes people of underrepresented genders, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The NSW Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to make decisions on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. We also provide information and support to private and enduring guardians, service providers and the wider community.
The NSW Public Guardian collaborates with various stakeholders to protect and promote the rights of vulnerable individuals. We coordinate with different divisions within the NSW Trustee and Guardian and engage with healthcare providers, legal professionals, community organisations, and families to make informed decisions.
The NSW Public Guardian has four main units:
Practice and Strategy: Provides advocacy, policy, and stakeholder engagement.
Service Delivery: Offers guardianship services across NSW.
Establishment and Quality Assurance: Manages triaging and education for new guardianship and monitoring matters.
Legal: Supports decision-making and handles legal matters.
The organisation is adopting innovative practices, including new learning models, governance, technology, and training. It is also exploring Supported Decision Making in response to future law reforms.
About the role
The role of a guardian is to understand who the represented person is, what is important to them in their life, and as far as possible, make decisions that they would have made if they had decision-making ability. Guardians ensure that their customers’ welfare and interests are maintained and seek evidence to support the decision-making process.
As a Principal Guardian you will undertake key accountabilities listed in the role description as well as participate in an after-hours roster to provide essential services 24/7.
You may be required to flex into other teams or roles as this is a flexible work organisation that both supports individuals with their work hours and creates opportunities to build careers through exposure to working across teams from time to time.
For more information about the position, view the Role Description.
About you
One of the most rewarding aspects about working for us is that at the core, our people are making a positive difference to the lives of vulnerable people.
The ideal you will possess the following skills and attributes:
Passionate advocate for the vulnerable and people with disabilities.
Committed to providing timely, insightful customer service on complex, sensitive issues.
Strong communicator, able to collaborate with stakeholders for optimal outcomes.
Skilled in building relationships and supporting customers in life decisions.
Keen interest in social justice, demonstrating empathy and emotional intelligence.
Excellent verbal and written communication, adaptable to various needs.
Capable of managing complex matters and conflicting views in decision making.
Positive attitude with strong time management and prioritization skills.
Self-starter, able to work both collaboratively and independently, and innovate.
Proficient in handling conflicting priorities and complex situations.
A good understanding of relevant legislation: Guardianship Act 1987 (NSW), the Mental Health Act 2007 (NSW), the National Disability Insurance Scheme Act 2013 (Cth) and the Aged Care Act 1997 (Cth).
Sound like you? We would love to hear from you!
Key knowledge and experience
Understanding of guardianship practice, advocacy and other services accessed by people with vulnerability.
Essential requirements
Degree and/or equivalent experience in social, health, behavioural sciences or related discipline.
Available to travel throughout NSW and to undertake after hours work on a rotational basis.
Desirable requirements
Supervision experience and expertise.
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
complete the online application
submit a resume (maximum five pages) and a cover letter (maximum two pages) outlining your skills, experience and suitability
answer the following two targeted questions when prompted within the application form:
Targeted Question 1: Provide a detailed overview of your skills and relevant professional experience and how it aligns with the role. (Maximum 500 words)
Targeted Question 2: Briefly describe your supervision experience with staff or volunteers in a client-facing role. (Maximum 500 words)
Read: writing your job application for tips with the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59 pm, Monday 6 October 2026
For enquiries about the role, please contact Nicki Cummings, Acting Assistant Public Guardian | Strategy and Innovation via email [email protected]
For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor via email [email protected]
Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected] or call on 02 4201 2550.
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
Division: Public Guardian
Location: Sydney, NSW, AU, 2000 Wollongong, NSW, AU, 2500 Newcastle, NSW, AU, 2300
Req ID: 77000
Multiple full time ongoing and temporary roles available based in Sydney CBD, Parramatta and Wollongong.
35 hours per week. Flexible and hybrid working options available.
Clerk Grade 7/8. Base salary $113,574 p.a. to $125,720 p.a. plus 12% superannuation and annual leave loading.
About us
At NSW Trustee and Guardian, our purpose is to support the rights, welfare, and interests of the people of NSW. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year
Our commitment to diversity
Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes people of underrepresented genders, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.
About the team
The NSW Public Guardian can be appointed by a court or tribunal to make health and lifestyle decisions for people who are unable to make decisions on their own, or with support. These include decisions such as where a person might live, their medical and dental treatment, health care, and other services. We also provide information and support to private and enduring guardians, service providers and the wider community.
The NSW Public Guardian collaborates with various stakeholders to protect and promote the rights of vulnerable individuals. We coordinate with different divisions within the NSW Trustee and Guardian and engage with healthcare providers, legal professionals, community organisations, and families to make informed decisions.
The NSW Public Guardian has four main units:
Practice and Strategy: Provides advocacy, policy, and stakeholder engagement.
Service Delivery: Offers guardianship services across NSW.
Establishment and Quality Assurance: Manages triaging and education for new guardianship and monitoring matters.
Legal: Supports decision-making and handles legal matters.
The organisation is adopting innovative practices, including new learning models, governance, technology, and training. It is also exploring Supported Decision Making in response to future law reforms.
About the role
The role of a guardian is to understand who the represented person is, what is important to them in their life, and as far as possible, make decisions that they would have made if they had decision-making ability. Guardians ensure that their customers’ welfare and interests are maintained and seek evidence to support the decision-making process.
As a Principal Guardian you will undertake key accountabilities listed in the role description as well as participate in an after-hours roster to provide essential services 24/7.
You may be required to flex into other teams or roles as this is a flexible work organisation that both supports individuals with their work hours and creates opportunities to build careers through exposure to working across teams from time to time.
For more information about the position, view the Role Description.
About you
One of the most rewarding aspects about working for us is that at the core, our people are making a positive difference to the lives of vulnerable people.
The ideal you will possess the following skills and attributes:
Passionate advocate for the vulnerable and people with disabilities.
Committed to providing timely, insightful customer service on complex, sensitive issues.
Strong communicator, able to collaborate with stakeholders for optimal outcomes.
Skilled in building relationships and supporting customers in life decisions.
Keen interest in social justice, demonstrating empathy and emotional intelligence.
Excellent verbal and written communication, adaptable to various needs.
Capable of managing complex matters and conflicting views in decision making.
Positive attitude with strong time management and prioritization skills.
Self-starter, able to work both collaboratively and independently, and innovate.
Proficient in handling conflicting priorities and complex situations.
A good understanding of relevant legislation: Guardianship Act 1987 (NSW), the Mental Health Act 2007 (NSW), the National Disability Insurance Scheme Act 2013 (Cth) and the Aged Care Act 1997 (Cth).
Sound like you? We would love to hear from you!
Key knowledge and experience
Understanding of guardianship practice, advocacy and other services accessed by people with vulnerability.
Essential requirements
Degree and/or equivalent experience in social, health, behavioural sciences or related discipline.
Available to travel throughout NSW and to undertake after hours work on a rotational basis.
Desirable requirements
Supervision experience and expertise.
What we offer
NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:
work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
various leave options (recreation, parental, and flex leave of up to 24 days per year)
career development including study leave and acting opportunities
access to Fitness Passport and employee assistance program, and annual flu vaccinations
Be part of something bigger. For more information about joining us, visit the Careers page on our website.
How to apply
To apply for this role:
complete the online application
submit a resume (maximum five pages) and a cover letter (maximum two pages) outlining your skills, experience and suitability
answer the following two targeted questions when prompted within the application form:
Targeted Question 1: Provide a detailed overview of your skills and relevant professional experience and how it aligns with the role. (Maximum 500 words)
Targeted Question 2: Briefly describe your supervision experience with staff or volunteers in a client-facing role. (Maximum 500 words)
Read: writing your job application for tips with the application process.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice applications and interview questions based on the focus capabilities listed in the role description.
Closing date
Applications close 11:59 pm, Monday 6 October 2026
For enquiries about the role, please contact Nicki Cummings, Acting Assistant Public Guardian | Strategy and Innovation via email [email protected]
For enquiries about the recruitment process, please contact Hina Maudarbocus, Talent Advisor via email [email protected]
Please do not send your applications directly via email, LinkedIn or SEEK. Only applications submitted via the online portal will be accepted.
Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected] or call on 02 4201 2550.
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
💡 Quick Summary
Seeking a career-building opportunity? The Principal Guardian position is now open for candidates interested in the Health Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
