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SL Initiative-Officer

Full Job Description

Group Company: HDFC Bank Limited

Designation: SL Initiative-Officer

Position description: To execute Aadhar enrolments at the enrolment branches

Primary Responsibilities:

• Aadhaar Operator:

• Brief the enrolment process to resident before and during enrolment to put the resident at ease and facilitate data capture

• To capture Demographic and Biometric data of the resident getting enrolled in the Aadhar client software

• As per UIDAI act, should collect the original guideline documents from customers for enrolment and updation

• Ensure compliance and 100% target achievement

• Central Team:

• Support and co-ordination for releasing timely MIS in end to end business activity in achieving overall business target for the PAN in Self-Help Group/

• Joint Liability group assets and liability business through a team of Cluster heads/Outreach Managers/Empowerment Managers.

• Business (both asset and liability) support role for business development in the given Region comprises of one or few states.

• Overall support of hiring and manpower placement, PIP management,Attrition monitoring and HR related compliance monitoring

• Coordination in staff training and new process / policy changes.

• Responsible for providing the support and end to end tracking of business / recovery / OTR / delinquent account follow up at cluster / regional level.

• Providing the timely MIS at the cluster / zonal level for various reporting purpose

• Ensure 100% complaince in the region

• Collection operational activities – Driving for digital adoption,solving technical queries,receipts reconciliation, manual debits, OTS letters follow up and maintenance of recovery records

• Coordinators:

• Assisting Regional Business Head/Area Collection Manager – SL Initiative

• Coordinating region activities and stream line information flow between different clusters and RBH/ACM office.

• The function involves working in conjunction with the RBH in overseeing the functioning of various branches. Coordination with branches to ensure that process and procedures laid down are adhered to.

• ACM Coordinators involves in driving the Collection officers for maximum recovery in delinquent accounts, debits raising, receipts reconciliation and all other MIS works

• MIS, Budgets / Targets Setting : The job involves preparation of Budgets for the Region, Generation & compilation of reports, preparing MIS , handling complaints etc.

• Updation of correct mapping for entire staff in the region in eManpower portal on monthly basis

Additional Responsibilities:

• Productivity-

• Aadhaar Operator – 16 enrollments per working day

• Central team (Business support)

• End-to-end Channel support – Weightage 50%

• 100% complaince – Weightage 30%

• Query resolution – Weightage 10%

• Issue resolution – Weightage 10%

• Central team (HR & Finance support)

• End-to-end HR complaince – Weightage 50%

• Driving hiring gap- Weightage 10%

• PLP,Allowance & HR related queries – Weightage 20%

• MIS Support – Weightage 20%

• Central team (Collection Support)

• Digital adoption – Weightage 20%

• Technical query resolution (Digital app for Collections)- Weightage 20