Process Analyst

Req ID: +44+3
Department: AR Customer Services Ops Customer Service Innovati
Division: Australia Retail
Location: Melbourne
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role is responsible to support the uplift of the Commercial High Impact Processes (HIPs) in line with HIPs Maturity Framework and Group Process Management Policy and Standard, and NFR Objectives. This includes process modelling, linking dependencies (controls, systems, etc.), and the analysis of operational process performance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12months secondment opportunity/ Fixed-Term opportunity
Role Location: 833 Collins Street, Docklands, VIC 3008
Work Hours: Standard Hours

What will your day look like?

As the Process Analyst – High Impact Process, you will be primarily support the Process Engineer – High Impact Process role, as part of a cross-functional project team with people from Risks, Product, Process and Data.

Review E2E Signavio Commercial HIP processes to identify uplift requirements to meet HIP Maturity & Group Process Management Policy & Standards
Process modelling in line with Group Process Management Standards
Support Process Lead and Risks to link risks dependencies to the processes
Support Process Lead for the process identification and modelling for Collateral, Guarantee and Customer Data Management to support the establishment of these HIPs
Support Process Lead in the operational performance deep dives & improvement to uplift customer and user experience
Support Commercial HIPs Working Groups as required
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Working knowledge in process mapping in Signavio - ANZ enterprise process management system
Ability to communicate effectively and simplify complex messages to stakeholders
Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
Journey mapping: The ability to create a visualisation of a process or product to understand user experiences (how people use the product and their pain points) to help design a better user experience.
Active Learning: The ability to actively engage in learning and consume information in a way that results in a shift in thought process and/or mindset, and applying learnings to problem solving and decision making.
Lead Six Sigma Yellow/White Belt desired

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

. You can apply for this role by visiting ANZ Careers and searching for reference number +44+3 .

Job Posting End Date

1+/05/2025 , 11.5+pm, (Melbourne Australia)
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