Process Associate|BFS027487

With a startup spirit and +0,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Come, transform with us.

Inviting applications for the role of PA, Cash Applications

We are looking for someone with extensive knowledge and understanding of the entire Cash Applications process. In this role, you will be encouraged to work on strict deadlines, in a business environment while being a good teammate.

Responsibilities

In this role, you will be responsible for all the activities related to O2C domain
• The cash specialist will be responsible for posting payments from various lockboxes to the customer accounts
• The specialist will also be responsible for research and resolution of aged unidentified and unapplied cash receipts and accurate posting to customer accounts
• It will also include responsibilities to coordinate payments made by a lockbox, ACH/Wire, and other adjustments to customer account for credits/debits and account write-offs.
• Reconcile Cash – Balance Accounting system funds against bank deposits and daily/monthly recon exercise.
• Prepare Customer Refunds – This is a manual process of capturing documentation to troubleshoot.
• Work with collections to resolve for unidentified cash
• Ensure ways to increase auto cash application on accounts.
• Build SOPs for new processes, update current SOPs when vital

Qualifications

Minimum qualifications
• B.Com graduation

Preferred Qualifications
• MBA – Finance
• Relevant work experience in Order to Cash
• Good analytical and problem-solving skills
• Ability to learn ERP systems with preferable knowledge of SAP
• Ability to communicate verbally and through e-mails with businesses
• Good conceptual knowledge and experience in tax activities preferred
• Excellent MS Office skills including MS Excel
• Good Communication Skills & Typing Speed
• Previous experience of working on process improvements is an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job

Process Associate

Primary Location

India-Jaipur

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Apr 20, 2026, 6:36:45 PM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time