Job Description
Leading BPO in Kolkata
Hiring for Process Training Manager
International Voice Process
Travel Experience is Preferred
Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service)
Experience in International Voice Process is Mandatory
CTC UPTO 17LPA based on Last CTC & Experience
Candidates willing to relocate can also apply
Shifts 247
Interested candidates can mail cv at [email protected] or call at
Roles & Responsibilities
Identify and assess future and current training needs through job analysis, career paths, annual
performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Conduct effective induction and orientation sessions
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
Develop/ enhance the current training methodologies/ framework
Resolve any process related opportunities and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Schedule training sessions, organizes information cascade and other interventions for team
Review existing training materials and manuals to determine appropriateness and relevance and update accordingly
Work with managers to address learning issues, instruction problems, or new educational needs
regarding specific employees or departments
Hiring for Process Training Manager
International Voice Process
Travel Experience is Preferred
Must be working as Training Manager on papers for at least 1 year in BPO or tenured Deputy Manager Training in International BPO(Customer service)
Experience in International Voice Process is Mandatory
CTC UPTO 17LPA based on Last CTC & Experience
Candidates willing to relocate can also apply
Shifts 247
Interested candidates can mail cv at [email protected] or call at
Roles & Responsibilities
Identify and assess future and current training needs through job analysis, career paths, annual
performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Conduct effective induction and orientation sessions
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
Develop/ enhance the current training methodologies/ framework
Resolve any process related opportunities and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Schedule training sessions, organizes information cascade and other interventions for team
Review existing training materials and manuals to determine appropriateness and relevance and update accordingly
Work with managers to address learning issues, instruction problems, or new educational needs
regarding specific employees or departments
💡 Quick Summary
Seeking a career-building opportunity? The Process Training Manager//International Voice Process//Travel Process position is now open for candidates interested in the Customer Care Executive sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
