Job Description
Join Gallagher’s Global Growth Journey
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries, we’re offering roles that shape our global mission, while being based right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
As Product Lifecycle Operations Lead within our Security Operations team, you’ll ensure product lifecycle decisions are executed effectively across the business. Working closely with Product, you’ll act as the bridge between roadmap strategy and operational delivery, translating decisions into clear, coordinated actions. From new product introduction through to end-of-life, you’ll take ownership of the operational lifecycle across the Security portfolio.
You will:
Support product launches with forecasting and operational readiness planning
Manage component and finished goods obsolescence, including last-time buys and inventory run-down
Raise and progress ECNs, and manage lifecycle status, BOM and route updates
Monitor SLOB and support provisioning and end-of-life decisions with Finance
Maintain accurate master data including part numbers, BOMs, routes, hierarchy and labels
Support compliance requirements (HTS, ECCN, tariffs and related data)
Lead regular lifecycle alignment forums with Product and Supply Chain, capturing actions and ensuring execution
Translate technical product decisions into clear operational impacts
About You
You’re organised, commercially minded, and confident collaborating across both technical and operational teams. You understand how product decisions affect supply, inventory, costs, and the overall customer experience, and you know how to translate plans into clear, practical actions that deliver results. You bring a proactive, solutions-focused approach, ensuring processes run smoothly while supporting continuous improvement.
You’ll bring:
Experience in Product Lifecycle Management (introduction, run-out, end-of-life planning)
Experience managing product obsolescence and inventory risk
Ability to translate technical product decisions into operational actions
Strong attention to data quality and process governance
Experience working cross-functionally with Product, Sales, Supply Chain, Operations, and Finance
Advantageous: SAP experience, supply chain exposure, and experience with barcode systems or label management.
Working at Gallagher
You’ll join a collaborative Hamilton-based team within a globally connected business, with the opportunity to shape how lifecycle management is done - not just maintain it.
We also offer:
Competitive salary + annual bonuses
Flexible hours in an office-based role
Free parking, Life and Disability Insurance, KiwiSaver, and staff discounts through the Boost App
A vibrant culture with learning sessions, team events, and great coffee
If you enjoy bringing clarity to complexity and working at the intersection of Product and Operations, we’d love to hear from you. We review applications as they arrive and may appoint prior to the closing date - apply now.
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries, we’re offering roles that shape our global mission, while being based right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
As Product Lifecycle Operations Lead within our Security Operations team, you’ll ensure product lifecycle decisions are executed effectively across the business. Working closely with Product, you’ll act as the bridge between roadmap strategy and operational delivery, translating decisions into clear, coordinated actions. From new product introduction through to end-of-life, you’ll take ownership of the operational lifecycle across the Security portfolio.
You will:
Support product launches with forecasting and operational readiness planning
Manage component and finished goods obsolescence, including last-time buys and inventory run-down
Raise and progress ECNs, and manage lifecycle status, BOM and route updates
Monitor SLOB and support provisioning and end-of-life decisions with Finance
Maintain accurate master data including part numbers, BOMs, routes, hierarchy and labels
Support compliance requirements (HTS, ECCN, tariffs and related data)
Lead regular lifecycle alignment forums with Product and Supply Chain, capturing actions and ensuring execution
Translate technical product decisions into clear operational impacts
About You
You’re organised, commercially minded, and confident collaborating across both technical and operational teams. You understand how product decisions affect supply, inventory, costs, and the overall customer experience, and you know how to translate plans into clear, practical actions that deliver results. You bring a proactive, solutions-focused approach, ensuring processes run smoothly while supporting continuous improvement.
You’ll bring:
Experience in Product Lifecycle Management (introduction, run-out, end-of-life planning)
Experience managing product obsolescence and inventory risk
Ability to translate technical product decisions into operational actions
Strong attention to data quality and process governance
Experience working cross-functionally with Product, Sales, Supply Chain, Operations, and Finance
Advantageous: SAP experience, supply chain exposure, and experience with barcode systems or label management.
Working at Gallagher
You’ll join a collaborative Hamilton-based team within a globally connected business, with the opportunity to shape how lifecycle management is done - not just maintain it.
We also offer:
Competitive salary + annual bonuses
Flexible hours in an office-based role
Free parking, Life and Disability Insurance, KiwiSaver, and staff discounts through the Boost App
A vibrant culture with learning sessions, team events, and great coffee
If you enjoy bringing clarity to complexity and working at the intersection of Product and Operations, we’d love to hear from you. We review applications as they arrive and may appoint prior to the closing date - apply now.
💡 Quick Summary
Seeking a career-building opportunity? The Product Lifecycle Operations Lead position is now open for candidates interested in the Customer Care sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
