Job Description
Full job description
Join Gallagher’s Global Growth Journey
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
Credentials are one of the most strategically important growth platforms in Gallagher Security.
Sitting at the intersection of physical security, digital identity, mobile experience, and ecosystem interoperability, credentials directly influence how customers experience trust, convenience, and modern access control. They also play a critical role in driving adoption across the wider Gallagher ecosystem, including readers, Command Centre, and mobile applications.
This is a Product Owner role with real depth and complexity. You’ll be responsible for translating strategy into execution across a highly technical product space that spans hardware, firmware, cloud services, mobile applications, cryptography, and third-party ecosystem integration.
Working closely with the Product Manager, who owns strategy, roadmap direction, and ecosystem engagement, you will focus on execution excellence, ensuring priorities are clear, delivery is disciplined, and outcomes are measurable. What you’ll be responsible for:
Translate product strategy into clear, prioritised, and actionable backlogs for delivery teams
Own backlog prioritisation, balancing customer value, technical feasibility, security, and long-term product sustainability
Manage product lifecycle elements including pricing lists, stock management, obsolescence, and hardware-related considerations
Define acceptance criteria, validate usability, and ensure quality standards are met across releases
Coordinate with engineering, manufacturing, operations, and marketing to deliver successful product releases
Support go-to-market execution and customer enablement activities for new and evolving credential offerings
Ensure regulatory, security, and compliance requirements are embedded throughout the product lifecycle
Establish and track success measures to ensure outcomes are understood and continuously improved
Use AI-enabled tools and approaches to improve delivery efficiency, decision-making, and product execution within an enterprise-secure environment
About You
You’re a practical, delivery-focused Product Owner who thrives in complex, technical environments where clarity and prioritisation really matter.
You’re comfortable working across multiple disciplines, simplifying ambiguity, and aligning teams around what matters most. You bring strong stakeholder management capability and can build effective relationships across engineering, operations, and commercial teams.
One capability that will really set you apart is strong, practical use of AI. It might be hard to find, but we’re actively looking for someone who doesn’t just understand AI, but uses it to improve decision-making, speed up delivery, enhance analysis, and lift team productivity in a secure enterprise environment. You’ll bring:
3 to 5+ years’ experience in a Product Owner or similar product delivery role
Experience working in complex hardware, software, or identity and security-related product environments (strong advantage)
Strong understanding of Agile product development practices and backlog management
Proven ability to translate product intent into clear delivery outcomes
Experience working with cross-functional global teams
Strong communication, facilitation, and stakeholder management skills
Ability to manage competing priorities in fast-moving, technically complex environments
A continuous improvement mindset with a strong focus on customer and business outcomes
Experience or working knowledge of credential technologies (desirable)
Demonstrated ability to use AI tools to improve product delivery and team productivity in a secure enterprise context
Working at Gallagher
At Gallagher, we believe innovation happens when great people are trusted to do meaningful work. You’ll join a collaborative, forward-thinking environment where continuous improvement is part of how we operate, not just a principle.
In this role, you’ll be working on products that sit at the centre of global identity and access innovation, with real influence over how customers experience our technology at scale. We also offer:
Competitive Salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
Free parking, a subsidised on-site café, and great eateries nearby
Life and Disability Insurance and KiwiSaver on top
Staff discounts through the Boost App
A vibrant culture with team events, learning sessions and great coffee
If you’re excited by the challenge of shaping a strategically important product area at the intersection of identity, security, and innovation, we’d love to hear from you.
Please note we may close this role early, and applications will be reviewed as they are received.
Join Gallagher’s Global Growth Journey
Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.
Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions - and right now is a pivotal moment in our evolution. We’re scaling with intent, driving an incredible growth trajectory with innovation and customer impact at the heart of everything we do. With operations across New Zealand, Australia, Asia, Africa, the USA, Canada, and Europe and exports to over 140 countries we’re building globally focused career pathways right here in New Zealand.
As we expand our Hamilton-based teams, this is your chance to be part of a true Kiwi tech success story making a global impact. If you’re driven by passion and purpose to protect what matters most, come help shape the future of what’s possible with us.
About the Role
Credentials are one of the most strategically important growth platforms in Gallagher Security.
Sitting at the intersection of physical security, digital identity, mobile experience, and ecosystem interoperability, credentials directly influence how customers experience trust, convenience, and modern access control. They also play a critical role in driving adoption across the wider Gallagher ecosystem, including readers, Command Centre, and mobile applications.
This is a Product Owner role with real depth and complexity. You’ll be responsible for translating strategy into execution across a highly technical product space that spans hardware, firmware, cloud services, mobile applications, cryptography, and third-party ecosystem integration.
Working closely with the Product Manager, who owns strategy, roadmap direction, and ecosystem engagement, you will focus on execution excellence, ensuring priorities are clear, delivery is disciplined, and outcomes are measurable. What you’ll be responsible for:
Translate product strategy into clear, prioritised, and actionable backlogs for delivery teams
Own backlog prioritisation, balancing customer value, technical feasibility, security, and long-term product sustainability
Manage product lifecycle elements including pricing lists, stock management, obsolescence, and hardware-related considerations
Define acceptance criteria, validate usability, and ensure quality standards are met across releases
Coordinate with engineering, manufacturing, operations, and marketing to deliver successful product releases
Support go-to-market execution and customer enablement activities for new and evolving credential offerings
Ensure regulatory, security, and compliance requirements are embedded throughout the product lifecycle
Establish and track success measures to ensure outcomes are understood and continuously improved
Use AI-enabled tools and approaches to improve delivery efficiency, decision-making, and product execution within an enterprise-secure environment
About You
You’re a practical, delivery-focused Product Owner who thrives in complex, technical environments where clarity and prioritisation really matter.
You’re comfortable working across multiple disciplines, simplifying ambiguity, and aligning teams around what matters most. You bring strong stakeholder management capability and can build effective relationships across engineering, operations, and commercial teams.
One capability that will really set you apart is strong, practical use of AI. It might be hard to find, but we’re actively looking for someone who doesn’t just understand AI, but uses it to improve decision-making, speed up delivery, enhance analysis, and lift team productivity in a secure enterprise environment. You’ll bring:
3 to 5+ years’ experience in a Product Owner or similar product delivery role
Experience working in complex hardware, software, or identity and security-related product environments (strong advantage)
Strong understanding of Agile product development practices and backlog management
Proven ability to translate product intent into clear delivery outcomes
Experience working with cross-functional global teams
Strong communication, facilitation, and stakeholder management skills
Ability to manage competing priorities in fast-moving, technically complex environments
A continuous improvement mindset with a strong focus on customer and business outcomes
Experience or working knowledge of credential technologies (desirable)
Demonstrated ability to use AI tools to improve product delivery and team productivity in a secure enterprise context
Working at Gallagher
At Gallagher, we believe innovation happens when great people are trusted to do meaningful work. You’ll join a collaborative, forward-thinking environment where continuous improvement is part of how we operate, not just a principle.
In this role, you’ll be working on products that sit at the centre of global identity and access innovation, with real influence over how customers experience our technology at scale. We also offer:
Competitive Salary and annual bonuses
Enjoy the benefits of an office-based role with the freedom to work from home on occasion and flexible hours that work around your life
Free parking, a subsidised on-site café, and great eateries nearby
Life and Disability Insurance and KiwiSaver on top
Staff discounts through the Boost App
A vibrant culture with team events, learning sessions and great coffee
If you’re excited by the challenge of shaping a strategically important product area at the intersection of identity, security, and innovation, we’d love to hear from you.
Please note we may close this role early, and applications will be reviewed as they are received.
💡 Quick Summary
Seeking a career-building opportunity? The Product Owner – Credentials position is now open for candidates interested in the Work from home Jobs sector. This role in Hamilton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
