Product Specialist - US Shift

Job description
SocialPilot is looking for a product specialist to work closely with prospects and customers to help them derive the most value from SocialPilot.

Your primary function would be to engage with prospects in understanding their needs, conducting product demonstrations, and helping them determine fitment. You will also work with existing customers to help them get the most out of their SocialPilot subscription. You will provide first-hand insights and contribute directly to product roadmaps and prioritization.

You will be closely collaborating with the product and customer success teams.

This role is full-time remote based out of India.
What you will do
• Work with prospects to understand their needs for a social media management product
• Conduct live demos and help prospects determine fitment
• Work with existing customers to help them increase product awareness and utilization
• Provide product enhancement feedback to technology and product teams
• Will be handling customer onboarding and increasing Retention.
• Will be working on enterprise deals by creating custom plans for Agencies.
What are you like
• 1+ years of product/customer success/sales experience (SaaS experience is a plus)
• Strong interpersonal skills
• Self-starter with a strong hustler mindset
• Familiarity with social media marketing and its nuances is a plus
• Desire to grow and advance professionally either in product roles or customer success roles
About SocialPilot

SocialPilot empowers over 12,000 agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.

We’re a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.

SocialPilot is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.
Our impact so far
• Helped 12,000+ marketing agencies and SMBs across the globe
• 5 billion+ social media posts published
• One of the fastest-growing SaaS companies in India as listed by Inc 42
• Ranked as a “Leader” consistently by G2, Capterra, SoftwareSuggest, and TrustRadius
• Nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category
• Named as the Top 10 Bootstrapped Startups in India
• Consistently ranked as a “Great Product” consistently by G2, Capterra, and TrustRadius
• Officially a Great Place to WorkTM - Certified startup
• Rated by YOUR STORY as the Number 1 social media scheduling tool
What we believe in
• Customer Obsession: We put customers first while making decisions and planning future goals
• Ownership: We believe in taking ownership of areas that we’re working on. We own up to our – successes and failures. Moving the needle matters more than just busywork
• Relentless: When it comes to creation & innovation, we stop at nothing. We might fail at the first attempt, but we rise back fast to try again.
• Nimbleness: We respond rapidly to changing circumstances and customer needs
• Collaboration: Our collaboration efforts extend to our partners and customers along with our internal team. We are stronger together.
Why join SocialPilot?
• Complete transparency on strategy, business metrics, key performance indicators, and major initiatives across the organization
• No micromanagement: Own up your work and be accountable without the need for close supervision.
• Great team: Work with a great team with diverse backgrounds from world-class organizations
• Personal growth: Design a personal learning plan and utilize organizational resources to achieve the goals.
• Best in class health and medical benefits
• Profit-Sharing Plan: We reward our high-performing employees by actually sharing profits with them. The profits for the year 2021 were shared with the team in the final week of December.
• Open Door Policy: Strong communication and transparency go a long way in creating stress-free workplaces. Got a question? Just ask the right person without any bureaucracy
• Zen-like Workspace: A modern, aesthetically pleasing workspace with an all-inclusive cafeteria and dedicated conference/meeting rooms if you decide to work from the office