Job Description
We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with pre-sales, customer success, and product teams, product support engineers play a critical role in making customers successful. Valorx product support engineers act as customer-trusted advisors throughout their journey with Valorx.
Key Responsibilities
• Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx's value and features to potential and existing customers.
• Support customers on their technical queries.
• Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
• Have good documentation skills and contribute to the maintenance of SOPs.
• Work independently, prioritize & schedule work assignments based on deadlines.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.
About Company: Boost Tech is a Noida-based leading manpower consulting firm, we are into recruitment, outsourcing & customized training providing companies. We provide you with a single-window solution for all your staff requirements which provides you with quick and easy access to screened resumes for candidates for technical and non-technical profiles. We are focused on the IT industry & non-IT industry.
Key Responsibilities
• Be a subject matter expert on Valorx's Fusion Platform and evangelize Valorx's value and features to potential and existing customers.
• Support customers on their technical queries.
• Monitor and escalate in case of software issues. Have an eye for detail and escalate exceptions promptly. You should be able to communicate issues/feature requests with the required information.
• Have good documentation skills and contribute to the maintenance of SOPs.
• Work independently, prioritize & schedule work assignments based on deadlines.
Join the fast-growing team at Valorx! Your work will have a substantial impact on the success of our customers and our company. And you will love doing it with us along the way.
About Company: Boost Tech is a Noida-based leading manpower consulting firm, we are into recruitment, outsourcing & customized training providing companies. We provide you with a single-window solution for all your staff requirements which provides you with quick and easy access to screened resumes for candidates for technical and non-technical profiles. We are focused on the IT industry & non-IT industry.
💡 Quick Summary
Seeking a career-building opportunity? The Product Support Engineer in position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
