Job Description
Job description
Title: Production Operator / Customer Service
Reports To: Production Manager/ Customer Service Manager
Location: 2030 Quail Ave, Phoenix, AZ 85027
Position Overview: As a Production Operator, you’ll work as part of a fast-paced team to make sure our coffee is packaged and prepared for distribution to the many Vita Coffee drinkers out there. Production Operators utilize various machinery to support productivity including Weigh & Fill, Grinders, Sealers & Scales. You will assist with maintenance and upkeep of these machines while learning how to operate them safely and efficiently. Additionally, in the Customer Service role, you’ll be managing wholesale order intake. In this role you are a Brand Ambassador for Caffe Vita’s reputation for exceptional customer service and products. Ideal candidates will be highly detail-oriented, proactive, and have excellent communication, interpersonal and problem-solving skills. Time will be split 70%/30% between production and customer service.
Production Responsibilities:
• Work as part of a fast-paced team completing tasks such as Package Prep & Package Fill.
• Accurately read production reports to ensure the correct coffee is produced for daily fulfillment.
• Learn and master the use of weigh & fill machines, band sealers, scales & grinders.
• Maintain open channels of communication with various departments across the organization including communication run through Slack and Email.
• Maintain cleanliness and organization of the Production workspace.
• Keep workstation organized, tidy and well-stocked with high use consumables (e.g.: 5lbs bags, 12oz bags, etc.).
• Maintain up to date knowledge on all Caffe Vita products, packaging and equipment.
• Ensure Caffe Vita’s superior quality is represented in every product and all services.
• Proactively foster your own professional development.
• Fully understand and execute all safety, quality, and sanitation policies and procedures, including but not limited to HACCP, GMP, etc.
• Problem solve and demonstrate strong personal initiative.
• Actively contribute to a continuous improvement work environment.
• Have reliable, consistent, and on time attendance to scheduled shifts.
• Perform other duties as assigned by the Production Manager.
Customer Service Responsibilities
• Communicate with wholesale customers daily to accurately create sales orders in NetSuite
• Manage and maintain accurate customer files in NetSuite
• Work with the sales and account management team to support the smooth and successful onboarding of new customers
• Be the voice of Vita and provide exceptional customer service to our wholesale partners, escalating issues and making recommendations as needed to facilitate a stellar customer experience
• Manage organizational tools and documentation related to the customer service role
• Prep daily fulfillment documents including picking tickets and summary pick lists
• Fill in for the production lead when they are OOO on sick or paid leave
• Work on special projects related to customer service as needed
Qualifications:
• Excellent written and verbal communication skills.
• Superior organizational, planning and time management skills.
• Work well individually and with a team in a busy, manufacturing warehouse environment.
• Ability to lift 50lbs unassisted.
• Ability to walk or stand during shift up to 8 hours
• Ability to operate pallet jack.
• Ability to give and receive constructive feedback in any given situation.
• Ability to quickly learn new systems and/or prior experience with Microsoft Suite, (Excel, Word, OneDrive) NetSuite, Slack, When I Work, & Paychex
Benefits:
• $22 to $27 per hour depending on experience, semi monthly pay
• Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
• Mentorship and positive work environment
• Free coffee/tea drinks while on shift
• Employee discounts on merchandise, whole bean coffee and food items
Title: Production Operator / Customer Service
Reports To: Production Manager/ Customer Service Manager
Location: 2030 Quail Ave, Phoenix, AZ 85027
Position Overview: As a Production Operator, you’ll work as part of a fast-paced team to make sure our coffee is packaged and prepared for distribution to the many Vita Coffee drinkers out there. Production Operators utilize various machinery to support productivity including Weigh & Fill, Grinders, Sealers & Scales. You will assist with maintenance and upkeep of these machines while learning how to operate them safely and efficiently. Additionally, in the Customer Service role, you’ll be managing wholesale order intake. In this role you are a Brand Ambassador for Caffe Vita’s reputation for exceptional customer service and products. Ideal candidates will be highly detail-oriented, proactive, and have excellent communication, interpersonal and problem-solving skills. Time will be split 70%/30% between production and customer service.
Production Responsibilities:
• Work as part of a fast-paced team completing tasks such as Package Prep & Package Fill.
• Accurately read production reports to ensure the correct coffee is produced for daily fulfillment.
• Learn and master the use of weigh & fill machines, band sealers, scales & grinders.
• Maintain open channels of communication with various departments across the organization including communication run through Slack and Email.
• Maintain cleanliness and organization of the Production workspace.
• Keep workstation organized, tidy and well-stocked with high use consumables (e.g.: 5lbs bags, 12oz bags, etc.).
• Maintain up to date knowledge on all Caffe Vita products, packaging and equipment.
• Ensure Caffe Vita’s superior quality is represented in every product and all services.
• Proactively foster your own professional development.
• Fully understand and execute all safety, quality, and sanitation policies and procedures, including but not limited to HACCP, GMP, etc.
• Problem solve and demonstrate strong personal initiative.
• Actively contribute to a continuous improvement work environment.
• Have reliable, consistent, and on time attendance to scheduled shifts.
• Perform other duties as assigned by the Production Manager.
Customer Service Responsibilities
• Communicate with wholesale customers daily to accurately create sales orders in NetSuite
• Manage and maintain accurate customer files in NetSuite
• Work with the sales and account management team to support the smooth and successful onboarding of new customers
• Be the voice of Vita and provide exceptional customer service to our wholesale partners, escalating issues and making recommendations as needed to facilitate a stellar customer experience
• Manage organizational tools and documentation related to the customer service role
• Prep daily fulfillment documents including picking tickets and summary pick lists
• Fill in for the production lead when they are OOO on sick or paid leave
• Work on special projects related to customer service as needed
Qualifications:
• Excellent written and verbal communication skills.
• Superior organizational, planning and time management skills.
• Work well individually and with a team in a busy, manufacturing warehouse environment.
• Ability to lift 50lbs unassisted.
• Ability to walk or stand during shift up to 8 hours
• Ability to operate pallet jack.
• Ability to give and receive constructive feedback in any given situation.
• Ability to quickly learn new systems and/or prior experience with Microsoft Suite, (Excel, Word, OneDrive) NetSuite, Slack, When I Work, & Paychex
Benefits:
• $22 to $27 per hour depending on experience, semi monthly pay
• Full-time employees are eligible for Paid Time Off, medical/dental insurance coverage and 401k, per plan terms
• Mentorship and positive work environment
• Free coffee/tea drinks while on shift
• Employee discounts on merchandise, whole bean coffee and food items
💡 Quick Summary
Seeking a career-building opportunity? The Production Operator / Customer Service position is now open for candidates interested in the Remote Jobs sector. This role in Phoenix offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.