Job Description
About Fulfil
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
Job Description
We’re hiring a Professional Services Consultant to own Fulfil’s most complex ERP launches and help shape how implementations are run at scale.
This is a hands-on, high-ownership role for someone who has done this before and knows where implementations fail, how to prevent it, and when to make hard calls.
You are accountable not only for your own projects, but for raising the standard of delivery across the team. You own outcomes, mentor others through real work, and help turn experience into better systems, playbooks, and guardrails.
Location: Miami, FL (in-office 5 days per week)
Type: Full-Time
Travel: Up to 50% across North America & UK
Expected Start Date: Immediately
🚨 Please note we’ll only interview candidates who show creativity and high-agency thinking in their first interaction with Fulfil. Make that first impression count! Linkedin DM's are great btw.
What You’ll Do
Lead High-Complexity Implementations
• Lead large, multi-workstream ERP implementations from discovery through go-live and stabilization
• Own multiple concurrent projects while prioritizing risk across a portfolio
• Act as escalation owner when implementations become blocked, ambiguous, or off track
Own Execution Strategy
• Define and maintain execution plans as the source of truth for scope, sequencing, risks, and tradeoffs
• Make judgment calls that balance speed, correctness, and long-term scalability
• Identify recurring failure modes and drive structural fixes rather than one-off workarounds
Deep Discovery and Solution Design
• Perform fit-gap analysis and design scalable Fulfil solutions grounded in real operational constraints
• Translate messy, real-world operations into clean system architecture and execution paths
Be the Point of Accountability
• Serve as the owner that merchants and internal teams rely on for clarity and direction
• Set expectations early, surface risks clearly, and say hard things before they become launch blockers
• Step into struggling projects and stabilize them to a successful outcome
Mentor and Multiply Impact
• Mentor Implementation Associates and newer Specialists through live project work
• Model strong judgment, ownership, and decision-making under pressure
• Codify learnings into playbooks, templates, and guardrails that improve future implementations
Partner Cross-Functionally
• Work closely with Sales, Engineering, and Merchant Success on complex deals and handoffs
• Provide structured feedback based on repeated merchant pain points and implementation realities
• Support high-risk accounts and executive escalations when needed
Be On-Site When It Matters
• Travel to merchant locations for complex cutovers, workshops, and go-lives
• Lead on-site execution with confidence and authority
• Represent Fulfil as a trusted operator and not just a software vendor
Who You Are
• 5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments
• Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches
• Proven ability to own outcomes across several concurrent projects
• Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect
• Comfortable being the most accountable person in the room when things go sideways
• Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams
• High ownership with low ego and a willingness to step in wherever needed
• Comfortable giving and receiving direct feedback
• Willing to travel and work on-site when it materially improves outcomes
How We Use AI
Implementation Specialists are expected to use AI as a force multiplier, not a crutch.
You will:
• Use Fulfil’s internal AI tools to pull historical context, configurations, and prior launch learnings
• Use AI to draft, refine, and standardize execution plans, risk logs, and post-launch summaries
• Feed learnings back into shared templates and guardrails to improve future implementations
• Use AI to analyze technical documentation (EDI specs, API docs, partner guides) and surface risks early
Bonus Points If You
• Have led ERP implementations involving native accounting or financial modules
• Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations
• Have mentored teammates in prior roles
You Shouldn’t Apply If
• You prefer well-defined problems and fixed playbooks
• You want to manage implementations rather than own outcomes
• You are uncomfortable getting into details such as data, workflows, and edge cases
• You avoid difficult conversations with merchants or internal teams
• You need a consensus or perfect information before moving forward
• You see on-site work and travel as a burden rather than a way to do better work
• You are looking for a low-variance role with predictable days and narrow responsibility
This role rewards judgment, curiosity, and accountability. It is not for everyone, and that is intentional.
Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage.
We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster.
Job Description
We’re hiring a Professional Services Consultant to own Fulfil’s most complex ERP launches and help shape how implementations are run at scale.
This is a hands-on, high-ownership role for someone who has done this before and knows where implementations fail, how to prevent it, and when to make hard calls.
You are accountable not only for your own projects, but for raising the standard of delivery across the team. You own outcomes, mentor others through real work, and help turn experience into better systems, playbooks, and guardrails.
Location: Miami, FL (in-office 5 days per week)
Type: Full-Time
Travel: Up to 50% across North America & UK
Expected Start Date: Immediately
🚨 Please note we’ll only interview candidates who show creativity and high-agency thinking in their first interaction with Fulfil. Make that first impression count! Linkedin DM's are great btw.
What You’ll Do
Lead High-Complexity Implementations
• Lead large, multi-workstream ERP implementations from discovery through go-live and stabilization
• Own multiple concurrent projects while prioritizing risk across a portfolio
• Act as escalation owner when implementations become blocked, ambiguous, or off track
Own Execution Strategy
• Define and maintain execution plans as the source of truth for scope, sequencing, risks, and tradeoffs
• Make judgment calls that balance speed, correctness, and long-term scalability
• Identify recurring failure modes and drive structural fixes rather than one-off workarounds
Deep Discovery and Solution Design
• Perform fit-gap analysis and design scalable Fulfil solutions grounded in real operational constraints
• Translate messy, real-world operations into clean system architecture and execution paths
Be the Point of Accountability
• Serve as the owner that merchants and internal teams rely on for clarity and direction
• Set expectations early, surface risks clearly, and say hard things before they become launch blockers
• Step into struggling projects and stabilize them to a successful outcome
Mentor and Multiply Impact
• Mentor Implementation Associates and newer Specialists through live project work
• Model strong judgment, ownership, and decision-making under pressure
• Codify learnings into playbooks, templates, and guardrails that improve future implementations
Partner Cross-Functionally
• Work closely with Sales, Engineering, and Merchant Success on complex deals and handoffs
• Provide structured feedback based on repeated merchant pain points and implementation realities
• Support high-risk accounts and executive escalations when needed
Be On-Site When It Matters
• Travel to merchant locations for complex cutovers, workshops, and go-lives
• Lead on-site execution with confidence and authority
• Represent Fulfil as a trusted operator and not just a software vendor
Who You Are
• 5 to 8 years of experience leading ERP implementations, operations consulting, or complex SaaS deployments
• Have led multiple end-to-end ERP implementations through go-live, including high-complexity or high-risk launches
• Proven ability to own outcomes across several concurrent projects
• Strong systems thinker with a deep understanding of how order, inventory, fulfillment, and accounting workflows interconnect
• Comfortable being the most accountable person in the room when things go sideways
• Trusted communicator who can lead merchants, challenge assumptions, and influence internal teams
• High ownership with low ego and a willingness to step in wherever needed
• Comfortable giving and receiving direct feedback
• Willing to travel and work on-site when it materially improves outcomes
How We Use AI
Implementation Specialists are expected to use AI as a force multiplier, not a crutch.
You will:
• Use Fulfil’s internal AI tools to pull historical context, configurations, and prior launch learnings
• Use AI to draft, refine, and standardize execution plans, risk logs, and post-launch summaries
• Feed learnings back into shared templates and guardrails to improve future implementations
• Use AI to analyze technical documentation (EDI specs, API docs, partner guides) and surface risks early
Bonus Points If You
• Have led ERP implementations involving native accounting or financial modules
• Have worked deeply with Shopify, Amazon, EDI, or 3PL integrations
• Have mentored teammates in prior roles
You Shouldn’t Apply If
• You prefer well-defined problems and fixed playbooks
• You want to manage implementations rather than own outcomes
• You are uncomfortable getting into details such as data, workflows, and edge cases
• You avoid difficult conversations with merchants or internal teams
• You need a consensus or perfect information before moving forward
• You see on-site work and travel as a burden rather than a way to do better work
• You are looking for a low-variance role with predictable days and narrow responsibility
This role rewards judgment, curiosity, and accountability. It is not for everyone, and that is intentional.
💡 Quick Summary
Seeking a career-building opportunity? The Professional Services Consultant position is now open for candidates interested in the Remote Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.