Job Description
Case Managers.
Provide back-up coverage for reception.
Build Case Manager schedules (appointments, coverage).
Create and send client appointment letters, as per CM schedules as needed.
Reschedule clients and provide appointments for special applications.
When required, assist Records Clerk with archiving, scanning and sorting mail for filing.
Create overpayment reminder letters for terminated clients and mail out when needed.
Record and input fraud complaints in SAMS and forward to Eligibility Review Officer (ERO).
Manage ERO stats on spreadsheet and update ERO monthly on outstanding complaints.
Monitor Eligibility Review tasks, work queues, investigations email and voicemail for new complaints.
Gather incarceration information to support Eligibility Review Program and forward to ERO.
Provide back up for accounting duties as needed.
Perform other duties as assigned.
Provide back-up coverage for reception.
Build Case Manager schedules (appointments, coverage).
Create and send client appointment letters, as per CM schedules as needed.
Reschedule clients and provide appointments for special applications.
When required, assist Records Clerk with archiving, scanning and sorting mail for filing.
Create overpayment reminder letters for terminated clients and mail out when needed.
Record and input fraud complaints in SAMS and forward to Eligibility Review Officer (ERO).
Manage ERO stats on spreadsheet and update ERO monthly on outstanding complaints.
Monitor Eligibility Review tasks, work queues, investigations email and voicemail for new complaints.
Gather incarceration information to support Eligibility Review Program and forward to ERO.
Provide back up for accounting duties as needed.
Perform other duties as assigned.
💡 Quick Summary
Seeking a career-building opportunity? The Program Assistant position is now open for candidates interested in the Remote Jobs sector. This role in Simcoe offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
