Job Description
Description:
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
As a Program Manager, you will be responsible for coordination and communication between key client and internal AVI-SPL stakeholders for large client program/portfolio accounts to ensure the highest level of customer satisfaction attainment. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved.
Day-To-Day Responsibilities:
Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, risks and escalations as necessary
Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy
Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction Page 2 of 3
Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations
Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model
Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
Lead team meetings with individual project managers to provide guidance and assemble project updates
Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation
Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable
Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
Assist in the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
Support deployment of regional project needs across multiple offices and engage with multiple resources
Drive project results to satisfy customer requirements and obtain AVI-SPL Net Promoter Score goals
WHAT WE’RE LOOKING FOR
Must-Haves:
Demonstrated experience working with multiple accounts/program deployments
Demonstrated Project/Program Management or leadership role (direct or indirect)
Valid and current Project Management Professional® (PMP) / PRINCE2 Practitioner certification
Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
Strong business acumen and ability to interface credibly at all internal and external organization levels Page 3 of 3
Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
Demonstrate leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking and structured problem-solving skills
Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall
Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
Nice-To-Haves:
Minimum 5 years of experience in AV technology or Enterprise Technology management.
Formal education in Audio Visual, Construction, Technology or related field.
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dental.
Paid holidays, sick days, and personal days.
Enjoyable and dynamic company culture.
Training and professional development opportunities.
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ****** orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account
Pay Type
Min Base
Max Base
Salary
$115k
$145k
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
WHAT YOU’LL DO
As a Program Manager, you will be responsible for coordination and communication between key client and internal AVI-SPL stakeholders for large client program/portfolio accounts to ensure the highest level of customer satisfaction attainment. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved.
Day-To-Day Responsibilities:
Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account
Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, risks and escalations as necessary
Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary
Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy
Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction Page 2 of 3
Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy
Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations
Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model
Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience
Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization
Lead team meetings with individual project managers to provide guidance and assemble project updates
Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation
Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable
Provide direct interaction with service management to ensure smooth transition from project completion to service ownership
Assist in the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account
Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns
Support deployment of regional project needs across multiple offices and engage with multiple resources
Drive project results to satisfy customer requirements and obtain AVI-SPL Net Promoter Score goals
WHAT WE’RE LOOKING FOR
Must-Haves:
Demonstrated experience working with multiple accounts/program deployments
Demonstrated Project/Program Management or leadership role (direct or indirect)
Valid and current Project Management Professional® (PMP) / PRINCE2 Practitioner certification
Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
Strong business acumen and ability to interface credibly at all internal and external organization levels Page 3 of 3
Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
Demonstrate leadership and management skills in a team-oriented, collaborative environment
Exceptional strategic thinking and structured problem-solving skills
Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall
Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
Nice-To-Haves:
Minimum 5 years of experience in AV technology or Enterprise Technology management.
Formal education in Audio Visual, Construction, Technology or related field.
WHY YOU’LL LIKE WORKING HERE
Medical benefits, including vision and dental.
Paid holidays, sick days, and personal days.
Enjoyable and dynamic company culture.
Training and professional development opportunities.
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ****** orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account
Pay Type
Min Base
Max Base
Salary
$115k
$145k
💡 Quick Summary
Seeking a career-building opportunity? The Program Manager- post position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
