Project/ Process Analyst II

Responsible for supporting project initiation by defining scope and objectives, develops comprehensive plans, and collaborates with stakeholders to ensure alignment with business needs. The role involves analyzing processes, optimizing workflows, mitigating risks, coordinating project execution, and maintaining transparent communication among stakeholders, while also establishing quality standards, managing changes, and providing service support to ensure project success and customer satisfaction.

1. Support project initiation activities, define project scope, objectives, and deliverables, and develop comprehensive project plans outlining tasks, timelines, resources, and budgets.
2. Collaborate with stakeholders to analyze, and document project requirements, ensuring alignment with business needs and objectives.
3. Analyze existing processes, identify areas for improvement, and design streamlined workflows and procedures to optimize project efficiency and effectiveness.
4. Identify, assess, and prioritize project risks and develop risk management strategies to mitigate potential threats and ensure project success.
5. Coordinate project execution activities, monitor project progress against established plans, and proactively identify and address issues to keep projects on track (on Time, within budget, adhering to high quality standards, meeting customer expectations).
6. Facilitate communication and collaboration among project stakeholders, including team members, sponsors, and end-users, to ensure alignment, manage expectations, and address concerns.
7. Establish quality standards and metrics for project deliverables, conduct quality assurance reviews, and implement quality control measures to ensure project outputs meet defined criteria.
8. Identify potential changes to project scope, schedule, or requirements, assess their impact, and develop change management plans to address and implement approved changes effectively.
9. Maintain accurate project documentation, including status reports, and issue logs, and generate regular project reports to stakeholders to provide transparency and ensure accountability.
10. Provide service support, triage incoming issues, and escalate complex or critical issues to appropriate teams for prompt resolution, ensuring timely response and resolution of user-reported problems.