Job Description
Job Description
• Participate in designing of call monitoring formats and quality standards
• Perform call monitoring and provides trend data to site management team
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Participate in customer and client meetings to identify customer needs and expectations
• Provide actionable data to various internal support groups as needed
• Coordinate and facilitate call calibration sessions for the...
• Participate in designing of call monitoring formats and quality standards
• Perform call monitoring and provides trend data to site management team
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Participate in customer and client meetings to identify customer needs and expectations
• Provide actionable data to various internal support groups as needed
• Coordinate and facilitate call calibration sessions for the...
💡 Quick Summary
Seeking a career-building opportunity? The Project Quality Analyst position is now open for candidates interested in the Customer Care sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
