Job Description
NRMA Insurance has been helping Australians with their general insurance and actively supporting communities for 100 years. Part of Insurance Australia Group (known as IAG),wereproud to be one of Australias most iconic brands.At IAG,werecommitted to making the world a safer place. As aField Assessorin Property Assessing,youllplay a vital role in helping customers navigate the repair and settlement process after property damage.Youllcombine technicalknow-howwith empathy to ensure every claim is managed efficiently and to the highest standard. This is your chance to be part of a team that thrives on problem-solving and delivering outcomes that matter.
This is a permanent, full-time position based in the ACT region.
What You'll Do Attend customer properties to assess damage, quantify repairs, and authorise settlements. Negotiate and manage repair scopes, variations, and total loss settlements with suppliers and customers.Monitorrepairs through to completion, resolving delays and ensuring quality outcomes. Drive cost-effective solutions with suppliers to meet agreed targets for claims costs. Collaborate with claims teams and partners to resolve complex issues and deliver exceptional customer experiences.Identifyopportunities for process improvements and contribute to continuous improvement initiatives.
What You'll Bring Minimum 3 years experience in property assessing, loss adjusting, construction trade. Strong understanding of claims management processes and repair methodologiesis preferred. Excellent communication, negotiation, and influencing skills. Ability to work independently and manage multiple priorities. Current drivers licence andabilityto travel asrequired. A customer-first mindset and commitment to delivering high-quality outcomes.
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 daysMyLeave(extra leave forwhatsimportant to you). Work from home and many more flexibility options withmyFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, studyassistanceand secondment opportunities.*employmenttype eligibility criteria apply
Applications close: Monday 2 March 2026 11:59PM AEDT Adjustments and SupportIf you require any support or adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About UsAs part of IAGyou'llenjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.Thatsnot just words.Itsour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference. We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
This is a permanent, full-time position based in the ACT region.
What You'll Do Attend customer properties to assess damage, quantify repairs, and authorise settlements. Negotiate and manage repair scopes, variations, and total loss settlements with suppliers and customers.Monitorrepairs through to completion, resolving delays and ensuring quality outcomes. Drive cost-effective solutions with suppliers to meet agreed targets for claims costs. Collaborate with claims teams and partners to resolve complex issues and deliver exceptional customer experiences.Identifyopportunities for process improvements and contribute to continuous improvement initiatives.
What You'll Bring Minimum 3 years experience in property assessing, loss adjusting, construction trade. Strong understanding of claims management processes and repair methodologiesis preferred. Excellent communication, negotiation, and influencing skills. Ability to work independently and manage multiple priorities. Current drivers licence andabilityto travel asrequired. A customer-first mindset and commitment to delivering high-quality outcomes.
What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 daysMyLeave(extra leave forwhatsimportant to you). Work from home and many more flexibility options withmyFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, studyassistanceand secondment opportunities.*employmenttype eligibility criteria apply
Applications close: Monday 2 March 2026 11:59PM AEDT Adjustments and SupportIf you require any support or adjustments toparticipateequitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.
More About UsAs part of IAGyou'llenjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.Thatsnot just words.Itsour people promise.We'reready for you with unexpected opportunities for your career, your work-lifeand your ability to make a difference. We celebrate all viewpoints shaped by life experiences andculture, andare guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.
💡 Quick Summary
Seeking a career-building opportunity? The Property field assessor position is now open for candidates interested in the Customer Care sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
