Job Description
Work Dynamics
What This Job Involves
You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:
Duties & Responsibilities
The Property Manager must be a team player and work with other members of the team to meet all key performance indicators required by CLIENT as set out in the contract.
Strategic Planning
• Strategic review of service to determine inputs for improvements and process development at site.
Property Manager-Operations
• Ensure proper management all service contracts, including inspections and quality management of service delivery.
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Continuing gap analysis and working for its closure.
• Closure for all audit observations.
• Monitoring all planned and unplanned activities.
• Checking of all tickets
• Collaborate with project team for smooth handover of upcoming facility & snag closer.
• Forecast the new upcoming client move-in and plan accordingly to set up the facility as per timeline.
• Including inspections and quality management of service delivery – this includes Cleaning activities at all areas e.g washrooms/Reception/lobby/Workstations/cafeteria/pantry/common area/Gym/Game zone area etc..
• Ensuring site improvement in terms of service and standardization.
• Assisting all operation and sharing data , client reports, including the R&M requirements.
• Develop and implement 52-week PPM planner for all services.
• Develop and implement a property risk management system which identifies major/minor/near-miss and other property risks including health, safety and essential services.
• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.
• Monitoring of all Horticulture activities done as per the SW agreement.
• Monitoring of Security services and ensuring all mock drill conducted as planned and gate entry done.
• Management of parking’s
• Comply with EHS norms for all activity including façade cleaning.
• Waste Management
Disaster Recovery Planning
• Ensure critical operations and sites of CLIENT are identified across the facility .
• Ensure Client BCP is followed.
• Ensure mock drill conducted for all emergencies.
• Fire evacuation plan including fire drills.
• Emergency evacuation.
• Bomb hoax.
• Natural disasters
• Others as may be needed from time to time.
Occupant Services
Ensuring quality occupant service. Specific duties may include:
• Ensure that the team closely liaises with the team for smooth operation and maintaining service standards.
• Recommending continuous quality improvement practices across the facility.
• To co-ordinate and monitoring the contractor management program for pest control and horticulture services
Data Management, Policies & Procedures & Audit:
• Ensure data integrity of all systems across the region and audit data from time to time.
• Ensure consistency of policies & procedures with constant updating of one view.
Training:
• Participate in all training assigned to me.
• Conduct training at site as per the 52 week planner.
• Review training time to time for any additional training to be imparted to team.
Customer Service / Client Relationships:
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the facility.
• To lead by example and groom the team in achieving maximum client satisfaction level.
Reporting:
• Ensure and complete periodic reporting to meet client expectations and internal requirements.
• Ensure all reports are submitted within timeline which is not limited to Daily Inspection checklist, Weekend planner and closure, MMR and daily reports.
• Updating of all trackers maintained at SW e.g Client and building issue tracker, cleaning drive, training records, pest control audit report, Compliance, parking, process implementation etc..
Internal Management Systems:
• Forecasting the R&M requirements as per consumption trend to central team.
• Implement, comply with audit and its closure.
Leadership / Staff Management:
• Actively encourage an environment that supports teamwork, co-operation & performance excellence at site within the operation team
• Act as team leader for the team ensuring high staff morale, trust and work ethics.
• Works along with SW Ops team to overcome all operation challenges and take guidance from Account Director/city lead as and when required.
CLIENT Management Agreement
• Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.
KEY PERFORMANCE
MEASURES
• Ensure that the Facilities team effectively manages the client relationship and resolves issues, if any with team
• Initiate local savings initiatives towards the account target achievement.
• Ensure Vendor Relationships are building on trust and managed to the maximum benefit for CLIENT.
• Adhere to the SLA and KPI assigned to JLL as per agreement.
• Training & Upkeep/updating of information – policies and procedures, etc
• Building continuous improvement of processes and ensuring consistency
• Ensure all systems run on minimal downtime & incidents are clearly documented with followed up measures recorded.
• Ensure tacking of all process implemented at site and its effectiveness on ground
Sound like you? Here is what we’re looking for:
Being Analytical and Meticulous
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills
Qualifications
You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today
What This Job Involves
You will be in charge of the entire bouquet of Property Management Services provided at the site. Your role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology. Your role will encompass and not be limited to:
Duties & Responsibilities
The Property Manager must be a team player and work with other members of the team to meet all key performance indicators required by CLIENT as set out in the contract.
Strategic Planning
• Strategic review of service to determine inputs for improvements and process development at site.
Property Manager-Operations
• Ensure proper management all service contracts, including inspections and quality management of service delivery.
• Implementing a comprehensive energy management program
• Developing and implementing building facilities management operational procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.
• Continuing gap analysis and working for its closure.
• Closure for all audit observations.
• Monitoring all planned and unplanned activities.
• Checking of all tickets
• Collaborate with project team for smooth handover of upcoming facility & snag closer.
• Forecast the new upcoming client move-in and plan accordingly to set up the facility as per timeline.
• Including inspections and quality management of service delivery – this includes Cleaning activities at all areas e.g washrooms/Reception/lobby/Workstations/cafeteria/pantry/common area/Gym/Game zone area etc..
• Ensuring site improvement in terms of service and standardization.
• Assisting all operation and sharing data , client reports, including the R&M requirements.
• Develop and implement 52-week PPM planner for all services.
• Develop and implement a property risk management system which identifies major/minor/near-miss and other property risks including health, safety and essential services.
• Inform CLIENT of all statutory notices, requirements and regulations from Government, Statutory Boards or other authorities in relation to the Properties.
• Monitoring of all Horticulture activities done as per the SW agreement.
• Monitoring of Security services and ensuring all mock drill conducted as planned and gate entry done.
• Management of parking’s
• Comply with EHS norms for all activity including façade cleaning.
• Waste Management
Disaster Recovery Planning
• Ensure critical operations and sites of CLIENT are identified across the facility .
• Ensure Client BCP is followed.
• Ensure mock drill conducted for all emergencies.
• Fire evacuation plan including fire drills.
• Emergency evacuation.
• Bomb hoax.
• Natural disasters
• Others as may be needed from time to time.
Occupant Services
Ensuring quality occupant service. Specific duties may include:
• Ensure that the team closely liaises with the team for smooth operation and maintaining service standards.
• Recommending continuous quality improvement practices across the facility.
• To co-ordinate and monitoring the contractor management program for pest control and horticulture services
Data Management, Policies & Procedures & Audit:
• Ensure data integrity of all systems across the region and audit data from time to time.
• Ensure consistency of policies & procedures with constant updating of one view.
Training:
• Participate in all training assigned to me.
• Conduct training at site as per the 52 week planner.
• Review training time to time for any additional training to be imparted to team.
Customer Service / Client Relationships:
• Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the facility.
• To lead by example and groom the team in achieving maximum client satisfaction level.
Reporting:
• Ensure and complete periodic reporting to meet client expectations and internal requirements.
• Ensure all reports are submitted within timeline which is not limited to Daily Inspection checklist, Weekend planner and closure, MMR and daily reports.
• Updating of all trackers maintained at SW e.g Client and building issue tracker, cleaning drive, training records, pest control audit report, Compliance, parking, process implementation etc..
Internal Management Systems:
• Forecasting the R&M requirements as per consumption trend to central team.
• Implement, comply with audit and its closure.
Leadership / Staff Management:
• Actively encourage an environment that supports teamwork, co-operation & performance excellence at site within the operation team
• Act as team leader for the team ensuring high staff morale, trust and work ethics.
• Works along with SW Ops team to overcome all operation challenges and take guidance from Account Director/city lead as and when required.
CLIENT Management Agreement
• Comply with all requirements of the contract and assist in meeting or exceeding Key Performance Indicators.
KEY PERFORMANCE
MEASURES
• Ensure that the Facilities team effectively manages the client relationship and resolves issues, if any with team
• Initiate local savings initiatives towards the account target achievement.
• Ensure Vendor Relationships are building on trust and managed to the maximum benefit for CLIENT.
• Adhere to the SLA and KPI assigned to JLL as per agreement.
• Training & Upkeep/updating of information – policies and procedures, etc
• Building continuous improvement of processes and ensuring consistency
• Ensure all systems run on minimal downtime & incidents are clearly documented with followed up measures recorded.
• Ensure tacking of all process implemented at site and its effectiveness on ground
Sound like you? Here is what we’re looking for:
Being Analytical and Meticulous
Understanding and managing people dynamics is core to your role. You must have a keen eye for detail and have excellent problem-solving skills
Qualifications
You will have a Degree / Diploma in Electrical/Mechanical /Civil /Marine Engineering OR equivalent, with min 7 to 8 years of work experience in Facility Industry /Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today
💡 Quick Summary
Seeking a career-building opportunity? The Property Manager position is now open for candidates interested in the Remote Jobs sector. This role in Noida offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
