Company Description Star Health & Allied Insurance Co. Ltd. is an Indian health insurance company headquartered in Chennai. As India's first standalone health insurance provider, they offer innovative products in health, personal accident, and travel insurance. With a commitment to providing timely assistance, Star Health has a dedicated in-house claim settlement team and an excellent track record of settling claims swiftly. They also provide cashless treatment facilities in their extensive network of 14,000+ hospitals across the country. Role Description This is a full-time on-site role as a Call Quality Analyst at Star Health and Allied Insurance Co. Ltd. located in Chennai. As a Call Quality Analyst, you will be responsible for analyzing, monitoring, and evaluating the quality of calls to ensure adherence to company standards. You will provide feedback and coaching to customer service representatives to improve call quality and customer satisfaction. Qualifications • call auditing, and Quality Assurance • Excellent communication skills, both verbal and written • Experience in quality management • Attention to detail and ability to identify patterns and trends • Strong problem-solving and decision-making skills • Ability to work well in a team and collaborate effectively • Experience in the insurance industry is a plus • Bachelor's degree in a relevant field