Quality Analyst | Domestic BPO

Role: Quality Analyst Job Description & Key Deliverables:  Evaluate and audit transactions and provide detailed feedback via an evaluation tool.

 Provide grammatically correct, specific and actionable feedback to ensure effective coaching with minimal impact on recipient efficiency

 Ensure optimal accuracy (scoring & knowledge) on all evaluations performed

 Active participation in Calibrations and Trainings as scheduled

 Committed to meet or exceed set volume and productivity targets

 Sensitive to customer / business needs and solution driven

 Ability to identify and capture VOC (understands difference between good and bad VOS) Desired Skills and Experience  Graduate (from any field)

 Minimum 12 months experience as Quality Auditor/Coach/Analyst

 Customer service oriented.

 Should have prior knowledge of sales process and Techniques

 Good attention to detail and result driven approach

 Should have good aptitude for fact finding

 Understanding of quality methods and tools (score calculations, parameters ratings, etc.)

 Good with MS Office – Word and Excel. PowerPoint will be an added advantage

 Basic knowledge of computers (typing speed)

 Strong business communication skills - both written and verbal

 Possess an attitude to work as a team player

 Flexible with work timings, as per business requirements

 Flexibility to get cross trained on different process / LOB(s)

 Willingness to work on weekends, and outside of the standard work day.

 Understanding and work under pressure in a high-volume processing environment and consistently meeting standards for quality

 Previous work experience with an real estate company would be an added advantage

Job Types: Full-time, Permanent

Pay: ₹28,000.00 - ₹30,000.00 per month

Jadwal:

Day shift
Tunjangan:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Provident Fund
Upah Tambahan:

Performance bonus
Application Question(s):

Must be from Domestic BPO Experience as a QA
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Required)
Language:

English (Required)
Location:

Airoli, Navi Mumbai, Maharashtra (Required)
Willingness to travel:

100% (Preferred)
Work Location: In person