Job Description
Full job description
This post holder will be based at King’s College Hospital Denmark Hill site and will take the lead for performing key tasks required for the monitoring and maintenance of the Quality Management System under the direction of the Quality Managers (QMs), with direct line management via the Quality Lead for Stem Cell Transplant & CAR T.
The Post holder will:
Support the development and maintenance of a Quality Management System including Standard Operating Procedures, training and education of staff, adverse incident and non-compliance and records management and quality and clinical audits within the Department of Haematological Medicine.
Support the development and implementation of the Quality Management System (QPulse) in the Department
Provide training in Quality Management to all staff within the Department of Haematological Medicine
Contribute to service improvement projects and developments within the Department.
Support staff training and development in regulatory and accreditation schemes to ensure that the Department meets all necessary regulatory and accreditation requirements.
Support the Senior Management Team in ensuring continual improvement and regulatory and accreditation compliance requirements.
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Divisional management
Attend and participate in, departmental meetings, processes, decision making and local policy formulation at all clinical sites for the Department of Haematological Medicine
Contribute to departmental service developments supported by evidence-based practice
Assist in implementing Trust and Departmental policies and procedures including Health and Safety and service-specific Standard Operating Procedures (SOPs)
Motivate staff to meet specified standards of performance in relation to their role.
Communication & Representation
Support Quality Managers in providing effective communication within the department relating to Quality Management and service improvement as well as any departmental process changes and developments
Support the development and implementation of local monitoring systems and tools to ensure Departmental compliance with all regulatory and accreditation requirements and participate fully in assessment and scrutiny processes.
Support the effective integration of Quality Management across the Department of Haematological Medicine at all clinical sites.
Prioritise and plan workload and communicate own work priorities within the team. Demonstrate flexibility in carrying out own work priorities within the team context
Support Departmental governance, risk and quality committees meetings by providing effective communication between the Senior Management Team and all relevant personnel within departmental units.
Quality Management
Support and maintain an internal clinical and quality audit system across the Department of Haematological Medicine. This will include active participation in the scheduling, planning, execution and documentation of quality and clinical audits.
Support the Department in reviewing and developing evidence-based working practice and continuous quality improvement projects.
Ensure work performed in the Department meets required standards, relevant statutory requirements for good clinical governance, risk management and the requirements of external bodies.
Educate and train staff in quality principles and practice, ensuring that staff know and understand relevant standards, the departmental quality policy and quality objectives and the part they are required to play in the maintenance of the Quality Management System.
Assist in implementing and reviewing the documentation required to demonstrate the effectiveness of the Quality Management System.
Assess, initiate and monitor appropriate action when a situation may cause service delivery failure
Support Quality Managers in ensuring that all controlled documentation, including SOPs, are reviewed and revised on a regular basis
Support the Clinical team in problem solving for issues relevant to departmental services
Recommend and implement quality improvements
Support Quality Managers in managing and implementing changes
Governance
Support the Quality team & Clinical Governance Lead for Haematology by attending the Haematology Clinical Governance Committee, representing and reporting on issues relating to departments across the Division and assisting with the preparation of agendas, minutes and documents for this and other Quality meetings. Prepare information required to meet ongoing clinical governance issues.
Support and assist the Senior Management Team and the Patient Safety & Risk Manager for Clinical Haematology to investigate non-compliances to determine root cause(s). Ensure that effective immediate and follow-up actions are undertaken by appropriate personnel to prevent re-occurrence as required.
Assist in the management of risk assessments to prevent occurrence of accidents, incidents and other non-compliances.
Monitor that staff involved in adverse incidents, complaints or claims receive appropriate support and take appropriate action to address identified concerns
Information Systems and Data Management
Comply with local and national policies for the safe, secure and confidential processing and storage of patient and other service information
Develop and maintain a range of IT skills including word processing, spreadsheets, databases, presentations and any other relevant software
Assist in ensuring that records are kept up to date and stored securely to ensure compliance with good practices required all applicable standards.
Contribute to developing systems and processes for recording and storing information
Analyse and present quality management data including adverse incident outcomes, actions and trends; audit non-compliances and corrective actions.
General
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
At King’s we are a kind, respectful team:
Kind . We show compassion and understanding and bring a positive attitude to our work
Respectful . We promote equality, are inclusive and honest, speaking up when needed
Team . We support each other, communicate openly, and are reassuringly professional
To observe and maintain strict confidentiality of personal information relating to patients and staff.
To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
attending mandatory training on safeguarding children and adults
familiarising themselves with the Trust's processes for reporting concerns
reporting any safeguarding child or adult concerns appropriately
Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
This post holder will be based at King’s College Hospital Denmark Hill site and will take the lead for performing key tasks required for the monitoring and maintenance of the Quality Management System under the direction of the Quality Managers (QMs), with direct line management via the Quality Lead for Stem Cell Transplant & CAR T.
The Post holder will:
Support the development and maintenance of a Quality Management System including Standard Operating Procedures, training and education of staff, adverse incident and non-compliance and records management and quality and clinical audits within the Department of Haematological Medicine.
Support the development and implementation of the Quality Management System (QPulse) in the Department
Provide training in Quality Management to all staff within the Department of Haematological Medicine
Contribute to service improvement projects and developments within the Department.
Support staff training and development in regulatory and accreditation schemes to ensure that the Department meets all necessary regulatory and accreditation requirements.
Support the Senior Management Team in ensuring continual improvement and regulatory and accreditation compliance requirements.
The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Divisional management
Attend and participate in, departmental meetings, processes, decision making and local policy formulation at all clinical sites for the Department of Haematological Medicine
Contribute to departmental service developments supported by evidence-based practice
Assist in implementing Trust and Departmental policies and procedures including Health and Safety and service-specific Standard Operating Procedures (SOPs)
Motivate staff to meet specified standards of performance in relation to their role.
Communication & Representation
Support Quality Managers in providing effective communication within the department relating to Quality Management and service improvement as well as any departmental process changes and developments
Support the development and implementation of local monitoring systems and tools to ensure Departmental compliance with all regulatory and accreditation requirements and participate fully in assessment and scrutiny processes.
Support the effective integration of Quality Management across the Department of Haematological Medicine at all clinical sites.
Prioritise and plan workload and communicate own work priorities within the team. Demonstrate flexibility in carrying out own work priorities within the team context
Support Departmental governance, risk and quality committees meetings by providing effective communication between the Senior Management Team and all relevant personnel within departmental units.
Quality Management
Support and maintain an internal clinical and quality audit system across the Department of Haematological Medicine. This will include active participation in the scheduling, planning, execution and documentation of quality and clinical audits.
Support the Department in reviewing and developing evidence-based working practice and continuous quality improvement projects.
Ensure work performed in the Department meets required standards, relevant statutory requirements for good clinical governance, risk management and the requirements of external bodies.
Educate and train staff in quality principles and practice, ensuring that staff know and understand relevant standards, the departmental quality policy and quality objectives and the part they are required to play in the maintenance of the Quality Management System.
Assist in implementing and reviewing the documentation required to demonstrate the effectiveness of the Quality Management System.
Assess, initiate and monitor appropriate action when a situation may cause service delivery failure
Support Quality Managers in ensuring that all controlled documentation, including SOPs, are reviewed and revised on a regular basis
Support the Clinical team in problem solving for issues relevant to departmental services
Recommend and implement quality improvements
Support Quality Managers in managing and implementing changes
Governance
Support the Quality team & Clinical Governance Lead for Haematology by attending the Haematology Clinical Governance Committee, representing and reporting on issues relating to departments across the Division and assisting with the preparation of agendas, minutes and documents for this and other Quality meetings. Prepare information required to meet ongoing clinical governance issues.
Support and assist the Senior Management Team and the Patient Safety & Risk Manager for Clinical Haematology to investigate non-compliances to determine root cause(s). Ensure that effective immediate and follow-up actions are undertaken by appropriate personnel to prevent re-occurrence as required.
Assist in the management of risk assessments to prevent occurrence of accidents, incidents and other non-compliances.
Monitor that staff involved in adverse incidents, complaints or claims receive appropriate support and take appropriate action to address identified concerns
Information Systems and Data Management
Comply with local and national policies for the safe, secure and confidential processing and storage of patient and other service information
Develop and maintain a range of IT skills including word processing, spreadsheets, databases, presentations and any other relevant software
Assist in ensuring that records are kept up to date and stored securely to ensure compliance with good practices required all applicable standards.
Contribute to developing systems and processes for recording and storing information
Analyse and present quality management data including adverse incident outcomes, actions and trends; audit non-compliances and corrective actions.
General
The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
At King’s we are a kind, respectful team:
Kind . We show compassion and understanding and bring a positive attitude to our work
Respectful . We promote equality, are inclusive and honest, speaking up when needed
Team . We support each other, communicate openly, and are reassuringly professional
To observe and maintain strict confidentiality of personal information relating to patients and staff.
To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.
Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
attending mandatory training on safeguarding children and adults
familiarising themselves with the Trust's processes for reporting concerns
reporting any safeguarding child or adult concerns appropriately
Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
💡 Quick Summary
Seeking a career-building opportunity? The Quality and Risk Manager position is now open for candidates interested in the Health Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
