Job Description
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Quality Assurance Advisor I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommend the best course of action for success.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
Develops, recommends, implements, and monitors, materials and events to meet quality requirements.
Serves as a resource to team members and/or business and identifies appropriate issues for escalation.
Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.
Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.
Generates reports and participates in the delivery of results to leaders and partners.
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 or more years progressive operations or process experience in the financial services
Experience identifying problems/trends and developing and recommending solutions for business issues.
Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented attitude.
Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Over 2 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center), Regulation E/Z Disputes, Anti-Money Laundering (AML)
Experience identifying, measuring, monitoring, and controlling existing and emerging risks related to Fraud, AML and/or Regulation E/Z Disputes
Proficient knowledge providing mentorship in design, assessment, implementation, and/or moderately sophisticated quality assurance/control programs, practices, and policies
Professional experience identifying and evaluating quality standards, measurements, and process improvement opportunities, ensuring alignment with internal and regulatory requirements
Compensation: The salary range for this position is: $74,210 - $133,570.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
As a dedicated Quality Assurance Advisor I, you will be responsible for developing, implementing, and maintaining quality assurance/control programs which ensure policies, processes, and procedures are driven consistently, align with internal objectives, and stay in sync with external regulations. Delivers results of quality assurance assessments, studies, and initiatives to partners and recommend the best course of action for success.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
What you'll do:
Develops and implements training programs, materials, and events to meet quality requirements, ensure compliance with legal standards, and align with CoSA/LOB and Enterprise strategy.
Develops, recommends, implements, and monitors, materials and events to meet quality requirements.
Serves as a resource to team members and/or business and identifies appropriate issues for escalation.
Conducts analysis/audits and partners with peers to make recommendations of business solutions and/or key work products.
Develops, documents, and maintains Quality Management governance and controls standards, such as KPIs.
Generates reports and participates in the delivery of results to leaders and partners.
Ensures risks associated with business activities are optimally identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 or more years progressive operations or process experience in the financial services
Experience identifying problems/trends and developing and recommending solutions for business issues.
Demonstrates critical thinking, influences through subject matter expertise, provides data analysis for applicable business issues, and approaches work with a results and production-oriented attitude.
Knowledge of federal laws, rules, regulations, and applicable mentorship to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
What sets you apart:
US military experience through military service or a military spouse/domestic partner
Over 2 years of experience in Bank Financial Crimes including, but not limited to Fraud Detection, Investigations, or Recovery Operations (Excluding Fraud Call Center), Regulation E/Z Disputes, Anti-Money Laundering (AML)
Experience identifying, measuring, monitoring, and controlling existing and emerging risks related to Fraud, AML and/or Regulation E/Z Disputes
Proficient knowledge providing mentorship in design, assessment, implementation, and/or moderately sophisticated quality assurance/control programs, practices, and policies
Professional experience identifying and evaluating quality standards, measurements, and process improvement opportunities, ensuring alignment with internal and regulatory requirements
Compensation: The salary range for this position is: $74,210 - $133,570.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, disability, or status as a protected veteran.
💡 Quick Summary
Seeking a career-building opportunity? The Quality Assurance/Quality Control Advisor I - Bank Financial Crimes - Now Hiring position is now open for candidates interested in the Bank Jobs sector. This role in Rock Creek Park offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.