Job Description
Must Have 1 Year of Experience with BPO as Quality Auditor only.
Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
Coordinate calibration sessions and adherence towards enhancing calibrated process performance.
Execute and follow-up on the Coaching & Action Plans.
Work on the latest quality systems used
Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
Coordinate calibration sessions and adherence towards enhancing calibrated process performance.
Execute and follow-up on the Coaching & Action Plans.
Work on the latest quality systems used
💡 Quick Summary
Seeking a career-building opportunity? The Quality Auditor BPO position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
