RBL Bank - Relationship Manager - Diplomatic Segment

Job Title Relationship Manager- Diplomatic Segment

A. Position Purpose:

To generate revenue, from sourcing new to bank relationships from Diplomatic Segment including Embassy/Consulates, related departments, diplomats/ official staff and generating referrals through proactive relationship building.

B. Position Responsibilities:

Sr. Key Responsibilities:

1. Acquiring and managing relationships of Embassy/ Consulates, related divisions, individual diplomats, official staff accounts. Providing innovative and simplified solutions for customized banking requirement of diplomatic segments.

2. Growing Liability book across CASA & FCY through deepening of existing relationships and new acquisition. Revenue generation through existing and NTB relationships, by facilitating FX transactions and providing innovative solutions.

3. Lead generation & conversion of related high value relationships to augment the portfolio e.g.: Foreign companies, Consulates, Airlines etc.

4. Increase product penetration and exit barriers, by cross- selling and deepening through diplomatic portfolios.

5. Work in close coordination with Client Experience Manager's to deliver business class service experience to clients.

6. Adherence to Compliance processes and guidelines, while ensuring client convenience. Reduce rejection rates and improve quality of documentation.

7. Ensuring 360- client engagement - "Total Client Ownership".

C. Qualifications and Experience Requirement:

Qualifications - Essential Graduate or Post Graduate/ MBA

Experience - Essential Relevant Experience in Banks preferably with exposure in dealing with Diplomatic Segment.

Relevant experience - Relationship Manager with 6+ years

D. Competency Requirements:

a. Functional Skills:

- Product - Sound knowledge of banking and regulatory requirements pertaining to diplomats/diplomatic Missions especially Forex & FCY accounts.

- Analytical - Good analytical skills, ability to understand client needs and sell range of products.

- Environment - Knowledge of competitive offering & keeps self updated.

b. Behavioral Skills:

- Client Management

- Easily establish relationship with customers and build a rapport.

- Relate well to different types of customers and adapt his style to ensure that the customer is made comfortable with bank processes.

- Is able to persuade others to one's own point of view and present the key benefits persuasively.

Professional:

- Good interpersonal and communication skills - English, Foreign language ( French, Spanish) will be an added advantage

- Good Presentation skills

- Displays maturity and is able to remain calm and composed in adverse situations and answer customer objections convincingly and professionally.

- Integrity & Discipline

- Have High integrity and professional values.

- Self-discipline to adhere to laid down processes.

- Entrepreneurship

- Have passion for selling and entrepreneurial orientation.

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