RCC Officer|AFU

Key Responsibility Areas : 6 8 Areas Actionable (4-6) Processing applications at pre and post verification stage Pre CPV processing of applications as per Digital DP guidelines Processing of applications post verification and ensuring that CPV guidelines are adhered Ensuring accuracy of digital data entry Ensuring sufficient attempts are made at agency for better CPV success rate Focus on better approval rates and lower delinquency AFU TAT Aim towards reducing delinquency (especially First Payment defaults) Manage Region Ownership Special emphasis on CPV TAT and Digital DP TAT To derive TAT benefit from CPV digitalization at Hubs and Spokes Ensuring that agency and RCC processing TATs are well within the benchmarks Process Management AFU Internal Audit - Nil observations Central Quality Sampling observations to be minimal Quality Initiatives at the RCC Complaints resolution at local level with minimal escalations Agency management Identification /empanelling /training new agencies Sufficient cross checks to ensure quality of agency deliverables Ensuring focus on tat , contactability and quality Capacity planning at agency , tracking of applications and load balancing between agencies Billing to be accurate and processed without delays Spoke location management Coordinating with Branches in spoke locations for Query resolution Special focus on the Agency management in upcountry locations Travel to spoke locations for location /agency reviews.

Skills
• Ability to learn
• Knowledge of Competition & Current trends in financial industry