Job Description
At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.
About Our Opportunity
As the Receptionist, you are the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/administrative support services.
This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.
Primary Accountabilities
We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:
Interacting with clients, service providers and staff in person or by phone
Recording and relaying accurate information to appropriate staff
Answering inquiries, assessing urgency of requests and determining the best course of action
Filing and coordinating daily incoming and outgoing correspondence
Maintaining a filing system in accordance with government records management policy
Qualifications and Experience
You will have at least three (3) years of experience in an administrative support/ reception role.
You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.
Though not required, it is considered an asset if you:
have completed a business course
are knowledgable of services and programs offered by the Department and other community agencies
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.
About Our Opportunity
As the Receptionist, you are the first point of contact for clients, service providers and the general public, requiring excellent customer service skills. You will use various computer software systems and be responsible for assisting in the delivery of programs by providing a range of general inquiry/administrative support services.
This position involves direct client service and working in partnership with Social Workers and Caseworkers for the effective and efficient delivery of services.
Primary Accountabilities
We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:
Interacting with clients, service providers and staff in person or by phone
Recording and relaying accurate information to appropriate staff
Answering inquiries, assessing urgency of requests and determining the best course of action
Filing and coordinating daily incoming and outgoing correspondence
Maintaining a filing system in accordance with government records management policy
Qualifications and Experience
You will have at least three (3) years of experience in an administrative support/ reception role.
You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.
Though not required, it is considered an asset if you:
have completed a business course
are knowledgable of services and programs offered by the Department and other community agencies
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist (Clerk 2) position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Bridgewater offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
