Job Description
Location
Joondalup WA
Full job description
We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.
This position works on a flexible roster between Monday – Friday 7am – 8.30pm and rotational Saturdays between 8.30am - 5pm.
In this role, you will:
Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
Promptly identify the members needs and transfer to an accurate department using internal systems
Assist members with all RAC product inquiries promptly and professionally.
Handle RAC product policy administration, applications, and cancellations accurately.
Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
Identify, acknowledge, follow up, and appropriately address member feedback.
To succeed in this role, you will need:
Exceptional customer service skills, displaying empathy and maintaining confidentiality.
Strong problem-solving abilities and confident phone manner
A team-oriented, flexible, and reliable approach to work.
Proficiency in administration, systems, and typing skills.
High level of resilience and ability thrive in a busy environment.
About RAC:
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures, and identities, including Aboriginal and Torres Strait Islanders, members of the LGBTIQ+ community, and all age groups.
RAC is committed to ensuring a flexible work environment. If you require assistance or adjustments to fully participate in the application process, please reach out to us at
[email protected]
.
Join us in our mission to provide exceptional service and support to our members. Apply now to be a part of the RAC team!
#BetterJourneysRAC
Joondalup WA
Full job description
We are looking for dynamic individuals to join our Joondalup contact centre based team as Receptionist. As the first point of contact for our members, you will play a crucial role in ensuring they receive the best support and solutions for their RAC product needs and generating leads for our sales team.
This position works on a flexible roster between Monday – Friday 7am – 8.30pm and rotational Saturdays between 8.30am - 5pm.
In this role, you will:
Be able to remain composed, think on your feet and provide exception inbound customer service through a high volume of calls while maintaining a warm and professional tone
Promptly identify the members needs and transfer to an accurate department using internal systems
Assist members with all RAC product inquiries promptly and professionally.
Handle RAC product policy administration, applications, and cancellations accurately.
Build and maintain strong rapport, ensuring a positive member experience from the first point of contact.
Identify, acknowledge, follow up, and appropriately address member feedback.
To succeed in this role, you will need:
Exceptional customer service skills, displaying empathy and maintaining confidentiality.
Strong problem-solving abilities and confident phone manner
A team-oriented, flexible, and reliable approach to work.
Proficiency in administration, systems, and typing skills.
High level of resilience and ability thrive in a busy environment.
About RAC:
At RAC, we value inclusivity and strive to foster a workplace that embraces contributions from all individuals. We encourage applications from people of all abilities, backgrounds, cultures, and identities, including Aboriginal and Torres Strait Islanders, members of the LGBTIQ+ community, and all age groups.
RAC is committed to ensuring a flexible work environment. If you require assistance or adjustments to fully participate in the application process, please reach out to us at
[email protected]
.
Join us in our mission to provide exceptional service and support to our members. Apply now to be a part of the RAC team!
#BetterJourneysRAC
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Joondalup offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
