Job Description
Position
Purpose Attend to visitors and deal with inquiries by telephony and reception services and face to face. Supply information regarding the organisation to the general public, clients and customers and directing telephone inquiries and visitors to the appropriate associates within the organisation.
Key Responsibilities
Answer telephone, screen and direct calls to four ADP sites, including Mulgrave Head Office, NSW, QLD and WA.
Take and relay messages
Provide information to callers
Listen actively and respond with empathy
Greet persons on entering the organization
Direct persons to the correct destination
Deal with queries from the public and customers with confidence and clarity
Deal effectively with difficult customers
Ensure knowledge of associate movements in and out of the organization
Maintain visitor register and security access guest badges
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support to other departments as required
Receive and sort mail and accept courier deliveries Organize catering as required
Tidy and maintain the Reception area
Tidy and maintain the Kitchen relating to the Training Rooms
Order stationery and business cards as requested
Provide operational guidance, advice and support to management and Associates on reception and telephony related matters
Handle day-to-day general administration requests and prioritize works as needed
Support Office Managers in each site in relation to reception and telephony matters
Provide friendly, courteous, consistent service Communicate effectively to ensure customer satisfaction
Adhere to internal policies and procedures
Follow processing procedures for logging and recording all client requests
Participate in continuous improvement activities as they relate to reception by actively contributing to quality processes where applicable
Represent the organization in an ethical and professional manner.
ADP Leadership Expectations
Business Leadership
Strategy and Planning: Answers the question "Where are we going?"
Results Accountability: Focuses on ensuring we attain objectives
Financial Management: Applies understanding of ADP financial levers to achieve business results
People Leadership
Impactful Communication: Flexes Communication methods to engage with people
Building Talent: Deliberately builds capability for short and long term
Relationship Building: Develops internal and external relationships required for success
Market Leadership
Client Focus: Explicitly factors client perspective into decision making
Outside -- In Perspective: Understands and acts upon trends in the external market
Bias for Growth: Takes bold action to strengthen business results
Experience
Demonstrated experience of utilising telephony equipment
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application using MS Office Suite including Word, Outlook, Excel, Internet/Intranet
Knowledge of Front Desk principles
Knowledge of Customer Service principles and practices
Accurate and fast typing and keyboard skills
Ability to work a switchboard
Qualifications /Certifications
Excellent verbal and written communication skills
Professional personal presentation
Customer service orientation Information management, ie, locate, collect, organize and distribute information efficiently
Organizing and ability to multitask and prioritize
Attention to detail
Initiative
Reliability
Stress tolerance
Ability to work with other departments
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or ****** orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Purpose Attend to visitors and deal with inquiries by telephony and reception services and face to face. Supply information regarding the organisation to the general public, clients and customers and directing telephone inquiries and visitors to the appropriate associates within the organisation.
Key Responsibilities
Answer telephone, screen and direct calls to four ADP sites, including Mulgrave Head Office, NSW, QLD and WA.
Take and relay messages
Provide information to callers
Listen actively and respond with empathy
Greet persons on entering the organization
Direct persons to the correct destination
Deal with queries from the public and customers with confidence and clarity
Deal effectively with difficult customers
Ensure knowledge of associate movements in and out of the organization
Maintain visitor register and security access guest badges
Monitor visitor access and maintain security awareness
Provide general administrative and clerical support to other departments as required
Receive and sort mail and accept courier deliveries Organize catering as required
Tidy and maintain the Reception area
Tidy and maintain the Kitchen relating to the Training Rooms
Order stationery and business cards as requested
Provide operational guidance, advice and support to management and Associates on reception and telephony related matters
Handle day-to-day general administration requests and prioritize works as needed
Support Office Managers in each site in relation to reception and telephony matters
Provide friendly, courteous, consistent service Communicate effectively to ensure customer satisfaction
Adhere to internal policies and procedures
Follow processing procedures for logging and recording all client requests
Participate in continuous improvement activities as they relate to reception by actively contributing to quality processes where applicable
Represent the organization in an ethical and professional manner.
ADP Leadership Expectations
Business Leadership
Strategy and Planning: Answers the question "Where are we going?"
Results Accountability: Focuses on ensuring we attain objectives
Financial Management: Applies understanding of ADP financial levers to achieve business results
People Leadership
Impactful Communication: Flexes Communication methods to engage with people
Building Talent: Deliberately builds capability for short and long term
Relationship Building: Develops internal and external relationships required for success
Market Leadership
Client Focus: Explicitly factors client perspective into decision making
Outside -- In Perspective: Understands and acts upon trends in the external market
Bias for Growth: Takes bold action to strengthen business results
Experience
Demonstrated experience of utilising telephony equipment
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application using MS Office Suite including Word, Outlook, Excel, Internet/Intranet
Knowledge of Front Desk principles
Knowledge of Customer Service principles and practices
Accurate and fast typing and keyboard skills
Ability to work a switchboard
Qualifications /Certifications
Excellent verbal and written communication skills
Professional personal presentation
Customer service orientation Information management, ie, locate, collect, organize and distribute information efficiently
Organizing and ability to multitask and prioritize
Attention to detail
Initiative
Reliability
Stress tolerance
Ability to work with other departments
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or ****** orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Helper Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.