Job Description
Organization Background
Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1+61. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.
Shepherd Village is currently accepting applications from qualified candidates for the position of Receptionist.
What You Will Work On
Reporting to the Administrative Services Supervisor and Spiritual Life Facilitator. Proactively and warmly greets all residents, visitors and staff either on the telephone or in person. Provides calm customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer. You will perform a variety of administrative functions after assisting the immediate customer. Ensures residents receive excellent care and services including those with memory impairment/dementia. You will do this by increasing their comfort, independence and control in their lives and their involvement in all decisions. You will support their families’ and the community’s involvement in their lives. You will positively influence and motivate everyone that comes your way.
What You Can Expect From Us
Great culture as confirmed by the Organization having receive the Great Places to Work certification in October 2026.
An opportunity to participate in and contribute to the work of the largest seniors care community in Toronto.
Competitive compensation.
Comprehensive Extended Health Care and Dental coverage.
Employer paid Life insurance benefits; employee paid long-term disability insurance.
Paid sick time.
Enhanced with vacation time plan starting at 2 weeks plus additional float days each year supporting work-life balance.
Matching contributions to a group RRSP.
Location on a major transit line with a bus stop positioned at the Organization’s property.
How You’ll Create Impact
Provide excellent customer service to residents, families, staff, and visitors.
Manage phone calls, visitors, and general inquiries.
Support the Management Team with administrative tasks.
Handle payments, mail sorting, and guest suite bookings.
Assist with Maintenance/Housekeeping requests and staff call-ins.
Notify Managers of resident deaths and distribute deliveries.
What Are Your Skills and Experience
Always pleasant, courteous, and empathetic.
Experience in customer service, problem-solving, and multi-tasking under pressure.
Skilled in interacting with clients in various situations.
Intermediate knowledge of the Occupational Health & Safety Act.
Strong communication and customer service skills, especially with mature adults, their families, and staff.
Able to work independently, prioritize tasks, and maintain efficiency.
Flexible team player with strong relationship-building skills.
Proficient in Microsoft Office Suite.
Maintain confidentiality in all organizational matters.
How To Apply:
Interested candidates should apply at: https://shepherdvillage.org/work-here/
Deadline: July 2, 2026
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.
Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1+61. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.
Shepherd Village is currently accepting applications from qualified candidates for the position of Receptionist.
What You Will Work On
Reporting to the Administrative Services Supervisor and Spiritual Life Facilitator. Proactively and warmly greets all residents, visitors and staff either on the telephone or in person. Provides calm customer service assistance answering a variety of inquiries and directing people to the correct staff member or seeking immediate assistance for the customer. You will perform a variety of administrative functions after assisting the immediate customer. Ensures residents receive excellent care and services including those with memory impairment/dementia. You will do this by increasing their comfort, independence and control in their lives and their involvement in all decisions. You will support their families’ and the community’s involvement in their lives. You will positively influence and motivate everyone that comes your way.
What You Can Expect From Us
Great culture as confirmed by the Organization having receive the Great Places to Work certification in October 2026.
An opportunity to participate in and contribute to the work of the largest seniors care community in Toronto.
Competitive compensation.
Comprehensive Extended Health Care and Dental coverage.
Employer paid Life insurance benefits; employee paid long-term disability insurance.
Paid sick time.
Enhanced with vacation time plan starting at 2 weeks plus additional float days each year supporting work-life balance.
Matching contributions to a group RRSP.
Location on a major transit line with a bus stop positioned at the Organization’s property.
How You’ll Create Impact
Provide excellent customer service to residents, families, staff, and visitors.
Manage phone calls, visitors, and general inquiries.
Support the Management Team with administrative tasks.
Handle payments, mail sorting, and guest suite bookings.
Assist with Maintenance/Housekeeping requests and staff call-ins.
Notify Managers of resident deaths and distribute deliveries.
What Are Your Skills and Experience
Always pleasant, courteous, and empathetic.
Experience in customer service, problem-solving, and multi-tasking under pressure.
Skilled in interacting with clients in various situations.
Intermediate knowledge of the Occupational Health & Safety Act.
Strong communication and customer service skills, especially with mature adults, their families, and staff.
Able to work independently, prioritize tasks, and maintain efficiency.
Flexible team player with strong relationship-building skills.
Proficient in Microsoft Office Suite.
Maintain confidentiality in all organizational matters.
How To Apply:
Interested candidates should apply at: https://shepherdvillage.org/work-here/
Deadline: July 2, 2026
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.
Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Helper Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.