Job Description
To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.
Qualification
o Basics: Any Bachelor degree
o Experience (type of): 1-2 years experience as front office executive
o Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude
Job Designation/Field of Work:
1 Customer contact
Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
Promptly greeting and addressing all visitors
Friendly and open approach to visitors in accordance with the company identity
Looking after customers waiting in the showroom
Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
Arranging for staff who are temporarily unavailable to call back
Ensuring prompt, priority customer care for those with problems or complaints
Recording and documenting walk-ins and tele-ins in the showroom
2 Sales
Introduce sales consultants to all showroom walk-in customers
Providing customers with initial information in the form of brochures if necessary in case of sales
consultants are not available at the showroom
Provide basic information about products and
services over phone to all telephone enquiries.
Proactively offer refreshments to all walk-in customers
Record tele-in and walk-in prospects information in showroom log-book and share the same with sales
manager daily
Pass on all tele-in enquires to respective sales consultants with the consent of sales manager
Assisting the sales consultant to present products, services by handing over brochures, price lists,
schemes etc to sales consultants
3 Resources management
Qualification
o Basics: Any Bachelor degree
o Experience (type of): 1-2 years experience as front office executive
o Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude
Job Designation/Field of Work:
1 Customer contact
Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners
Promptly greeting and addressing all visitors
Friendly and open approach to visitors in accordance with the company identity
Looking after customers waiting in the showroom
Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes
Arranging for staff who are temporarily unavailable to call back
Ensuring prompt, priority customer care for those with problems or complaints
Recording and documenting walk-ins and tele-ins in the showroom
2 Sales
Introduce sales consultants to all showroom walk-in customers
Providing customers with initial information in the form of brochures if necessary in case of sales
consultants are not available at the showroom
Provide basic information about products and
services over phone to all telephone enquiries.
Proactively offer refreshments to all walk-in customers
Record tele-in and walk-in prospects information in showroom log-book and share the same with sales
manager daily
Pass on all tele-in enquires to respective sales consultants with the consent of sales manager
Assisting the sales consultant to present products, services by handing over brochures, price lists,
schemes etc to sales consultants
3 Resources management
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist position is now open for candidates interested in the Customer Care Executive sector. This role in Wakad, Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
