Job Description
Qualifications
Knowledge, Skills, and Abilities Knowledge: Understanding of general office administration and clerical procedures
Familiarity with homelessness, social services, and trauma-informed care approaches
Basic knowledge of shelter policies, confidentiality protocols, and client rights
Awareness of community resources and referral processes for individuals experiencing homelessness
Knowledge of workplace safety and emergency response procedures
Communication Skills - Strong verbal and written communication to interact professionally with clients, staff, and external agencies
Customer Service Skills - Ability to engage with individuals experiencing crisis, mental health challenges, or trauma with patience and empathy
Organizational Skills - Efficient record-keeping, data entry, and multitasking abilities to manage front desk operations
Computer Skills - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic database entry
Conflict Resolution Skills - Ability to de-escalate tense situations and maintain a calm, safe environment
Time Management Skills - Capability to prioritize tasks in a fast-paced, sometimes unpredictable environment
Maintain professionalism and confidentiality while handling sensitive client information
Adapt to changing situations, emergencies, or client needs with flexibility and problem-solving skills
High school diploma or G.E.D., and
Four years of progressively responsible experience performing administrative work in a general office,
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings
Responsibilities
The Receptionist serves as the first point of contact at the front desk to provide essential administrative and clerical support
Responds to inquiries regarding departmental operations and ensure the overall efficacy of shelter operations
The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description
Greet and assist guests, visitors, and staff in a courteous and professional manner
Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and respond to general inquiries
Maintain accurate records, logs, and documentation, including client sign-ins and service requests
Assist with data entry, filing, and organizing paperwork related to shelter operations
Monitor and enforce basic shelter rules, ensuring a safe and respectful environment
Coordinate mail distribution and manage office supplies inventory
Support staff with scheduling, meeting coordination, and basic administrative tasks
Collaborate with shelter team members to support daily operations and client needs
Handle sensitive information with discretion and professionalism
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail
Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office
Photocopies and/or shreds a variety of items including correspondence, forms, reports, and documents
Distributes general information regarding The Salvation Army's services, and programs, etc. in an accurate and timely manner
Receives, sorts, and distributes mail in an accurate and timely manner; ensures that all mail received is forwarded to the appropriate person and/or destination; collects and prepares outgoing mail
May perform various bulk-mail activities; count and sort items to be mailed at bulk rate; obtain and apply correct labels to items to be mailed
Assists other department personnel in performing receptionist and clerical activities
May perform special projects as assigned
Performs other related work as required
Maintains the neatness of the reception area
Work independently and as part of a team in a dynamic shelter setting
Set and enforce appropriate boundaries with clients while maintaining a compassionate approach
Multitask effectively, balancing administrative duties with client interactions
Remain calm and composed under pressure, especially in crisis situations
Duties are usually performed seated
Sitting may be relieved by brief or occasional periods of standing or walking
Job description
Receptionist_NE-NSC_601-Residential Services
534 Spratt St, Charlotte, NC 28206, USA Req #34515
Monday, February 3, 2026
Location: Center of Hope - Charlotte, NC
About this opportunity:
The Receptionist serves as the first point of contact at the front desk to provide essential administrative and clerical support. Responds to inquiries regarding departmental operations and ensure the overall efficacy of shelter operations.
Essential Functions:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
• Greet and assist guests, visitors, and staff in a courteous and professional manner.
• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and respond to general inquiries.
• Maintain accurate records, logs, and documentation, including client sign-ins and service requests.
• Assist with data entry, filing, and organizing paperwork related to shelter operations.
• Monitor and enforce basic shelter rules, ensuring a safe and respectful environment.
• Coordinate mail distribution and manage office supplies inventory.
• Support staff with scheduling, meeting coordination, and basic administrative tasks.
• Collaborate with shelter team members to support daily operations and client needs.
• Handle sensitive information with discretion and professionalism.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Photocopies and/or shreds a variety of items including correspondence, forms, reports, and documents.
• Distributes general information regarding The Salvation Army's services, and programs, etc. in an accurate and timely manner.
• Receives, sorts, and distributes mail in an accurate and timely manner; ensures that all mail received is forwarded to the appropriate person and/or destination; collects and prepares outgoing mail.
• May perform various bulk-mail activities; count and sort items to be mailed at bulk rate; obtain and apply correct labels to items to be mailed.
• Assists other department personnel in performing receptionist and clerical activities. May perform special projects as assigned.
• Performs other related work as required.
• Maintains the neatness of the reception area
Materials and Equipment
Computer Office Equipment Postage Machine
Knowledge, Skills, and Abilities Knowledge: Understanding of general office administration and clerical procedures. Familiarity with homelessness, social services, and trauma-informed care approaches. Basic knowledge of shelter policies, confidentiality protocols, and client rights. Awareness of community resources and referral processes for individuals experiencing homelessness. Knowledge of workplace safety and emergency response procedures.
Skills:
• Communication Skills - Strong verbal and written communication to interact professionally with clients, staff, and external agencies.
• Customer Service Skills - Ability to engage with individuals experiencing crisis, mental health challenges, or trauma with patience and empathy.
• Organizational Skills - Efficient record-keeping, data entry, and multitasking abilities to manage front desk operations.
• Computer Skills - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic database entry.
• Conflict Resolution Skills - Ability to de-escalate tense situations and maintain a calm, safe environment.
• Time Management Skills - Capability to prioritize tasks in a fast-paced, sometimes unpredictable environment.
Abilities:
• Maintain professionalism and confidentiality while handling sensitive client information.
• Work independently and as part of a team in a dynamic shelter setting.
• Adapt to changing situations, emergencies, or client needs with flexibility and problem-solving skills.
• Set and enforce appropriate boundaries with clients while maintaining a compassionate approach.
• Multitask effectively, balancing administrative duties with client interactions.
• Remain calm and composed under pressure, especially in crisis situations.
Education and Experience
High school diploma or G.E.D., and
Four years of progressively responsible experience performing administrative work in a general office,
or
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Physical Requirements/Working Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details
• Job Family NSC-NON-EXEMPT
• Job Function Admin Support
• Pay Type Hourly
Apply Now
Knowledge, Skills, and Abilities Knowledge: Understanding of general office administration and clerical procedures
Familiarity with homelessness, social services, and trauma-informed care approaches
Basic knowledge of shelter policies, confidentiality protocols, and client rights
Awareness of community resources and referral processes for individuals experiencing homelessness
Knowledge of workplace safety and emergency response procedures
Communication Skills - Strong verbal and written communication to interact professionally with clients, staff, and external agencies
Customer Service Skills - Ability to engage with individuals experiencing crisis, mental health challenges, or trauma with patience and empathy
Organizational Skills - Efficient record-keeping, data entry, and multitasking abilities to manage front desk operations
Computer Skills - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic database entry
Conflict Resolution Skills - Ability to de-escalate tense situations and maintain a calm, safe environment
Time Management Skills - Capability to prioritize tasks in a fast-paced, sometimes unpredictable environment
Maintain professionalism and confidentiality while handling sensitive client information
Adapt to changing situations, emergencies, or client needs with flexibility and problem-solving skills
High school diploma or G.E.D., and
Four years of progressively responsible experience performing administrative work in a general office,
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings
Responsibilities
The Receptionist serves as the first point of contact at the front desk to provide essential administrative and clerical support
Responds to inquiries regarding departmental operations and ensure the overall efficacy of shelter operations
The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description
Greet and assist guests, visitors, and staff in a courteous and professional manner
Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and respond to general inquiries
Maintain accurate records, logs, and documentation, including client sign-ins and service requests
Assist with data entry, filing, and organizing paperwork related to shelter operations
Monitor and enforce basic shelter rules, ensuring a safe and respectful environment
Coordinate mail distribution and manage office supplies inventory
Support staff with scheduling, meeting coordination, and basic administrative tasks
Collaborate with shelter team members to support daily operations and client needs
Handle sensitive information with discretion and professionalism
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail
Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office
Photocopies and/or shreds a variety of items including correspondence, forms, reports, and documents
Distributes general information regarding The Salvation Army's services, and programs, etc. in an accurate and timely manner
Receives, sorts, and distributes mail in an accurate and timely manner; ensures that all mail received is forwarded to the appropriate person and/or destination; collects and prepares outgoing mail
May perform various bulk-mail activities; count and sort items to be mailed at bulk rate; obtain and apply correct labels to items to be mailed
Assists other department personnel in performing receptionist and clerical activities
May perform special projects as assigned
Performs other related work as required
Maintains the neatness of the reception area
Work independently and as part of a team in a dynamic shelter setting
Set and enforce appropriate boundaries with clients while maintaining a compassionate approach
Multitask effectively, balancing administrative duties with client interactions
Remain calm and composed under pressure, especially in crisis situations
Duties are usually performed seated
Sitting may be relieved by brief or occasional periods of standing or walking
Job description
Receptionist_NE-NSC_601-Residential Services
534 Spratt St, Charlotte, NC 28206, USA Req #34515
Monday, February 3, 2026
Location: Center of Hope - Charlotte, NC
About this opportunity:
The Receptionist serves as the first point of contact at the front desk to provide essential administrative and clerical support. Responds to inquiries regarding departmental operations and ensure the overall efficacy of shelter operations.
Essential Functions:
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
• Greet and assist guests, visitors, and staff in a courteous and professional manner.
• Answers the telephone and transfers calls to the appropriate destination; responds to callers' questions and respond to general inquiries.
• Maintain accurate records, logs, and documentation, including client sign-ins and service requests.
• Assist with data entry, filing, and organizing paperwork related to shelter operations.
• Monitor and enforce basic shelter rules, ensuring a safe and respectful environment.
• Coordinate mail distribution and manage office supplies inventory.
• Support staff with scheduling, meeting coordination, and basic administrative tasks.
• Collaborate with shelter team members to support daily operations and client needs.
• Handle sensitive information with discretion and professionalism.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Photocopies and/or shreds a variety of items including correspondence, forms, reports, and documents.
• Distributes general information regarding The Salvation Army's services, and programs, etc. in an accurate and timely manner.
• Receives, sorts, and distributes mail in an accurate and timely manner; ensures that all mail received is forwarded to the appropriate person and/or destination; collects and prepares outgoing mail.
• May perform various bulk-mail activities; count and sort items to be mailed at bulk rate; obtain and apply correct labels to items to be mailed.
• Assists other department personnel in performing receptionist and clerical activities. May perform special projects as assigned.
• Performs other related work as required.
• Maintains the neatness of the reception area
Materials and Equipment
Computer Office Equipment Postage Machine
Knowledge, Skills, and Abilities Knowledge: Understanding of general office administration and clerical procedures. Familiarity with homelessness, social services, and trauma-informed care approaches. Basic knowledge of shelter policies, confidentiality protocols, and client rights. Awareness of community resources and referral processes for individuals experiencing homelessness. Knowledge of workplace safety and emergency response procedures.
Skills:
• Communication Skills - Strong verbal and written communication to interact professionally with clients, staff, and external agencies.
• Customer Service Skills - Ability to engage with individuals experiencing crisis, mental health challenges, or trauma with patience and empathy.
• Organizational Skills - Efficient record-keeping, data entry, and multitasking abilities to manage front desk operations.
• Computer Skills - Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic database entry.
• Conflict Resolution Skills - Ability to de-escalate tense situations and maintain a calm, safe environment.
• Time Management Skills - Capability to prioritize tasks in a fast-paced, sometimes unpredictable environment.
Abilities:
• Maintain professionalism and confidentiality while handling sensitive client information.
• Work independently and as part of a team in a dynamic shelter setting.
• Adapt to changing situations, emergencies, or client needs with flexibility and problem-solving skills.
• Set and enforce appropriate boundaries with clients while maintaining a compassionate approach.
• Multitask effectively, balancing administrative duties with client interactions.
• Remain calm and composed under pressure, especially in crisis situations.
Education and Experience
High school diploma or G.E.D., and
Four years of progressively responsible experience performing administrative work in a general office,
or
Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.
Physical Requirements/Working Conditions
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.
Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
When an application is selected for review, typically, only applicants who indicate the relevant education and experience requirements, as indicated in the job description for the position, may be considered for job openings. Please FULLY complete the application, answer questions completely, honestly and to the best of your ability. Please also upload a copy of your resume (when available). Those applicants requiring accommodation to the application and/or interview process should contact a representative of the Human Resources Department at the applicable location.
We appreciate your interest in employment opportunities with The Salvation Army!
Other details
• Job Family NSC-NON-EXEMPT
• Job Function Admin Support
• Pay Type Hourly
Apply Now
💡 Quick Summary
Seeking a career-building opportunity? The Receptionist_NE-NSC_601-Residential Services position is now open for candidates interested in the Receptionist & Front office Jobs sector. This role in Charlotte offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Receptionist & Front office Jobs is a plus.
