Recovery Specialist

Please Note:
• English language proficiency is required for this role.
• This is a full-time, work from office (during training) role.
• Work from home opportunity (post 1 month training in office).

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is a Work from Office (for 1 month of training) position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705

Shift: Night

Work from home after completion of 1 month training!

Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous Incentive opportunity
• Comprehensive benefits package available: including medical insurance, paid time off and paid holidays!
• Transport facility (As per policy and shift) - Transportation provided
• Working 5 days/week

In This Role, You Will:

· Make outbound contact to debtors regarding delinquent accounts and negotiates settlement/ Payment options.

· Take inbound telephone calls from debtors regarding delinquent accounts and negotiates settlement/Payment options.

· Update collection notes and change account statuses based on established procedures.

· Research disputed delinquent account balances and makes necessary corrections.

· Review collection up unit and changes account status based on established procedures.
Review accounts to be recommended for closure and assists in report preparation.

· Participate in regular meetings and communicates opportunities for process improvement.

· All other duties as assigned.

Ideal Candidate Qualifications:

· Previous legal collections experience a plus.

· Previous collections, customer service, sales, or telemarketing experience required.

· International Collections/Retentions/Sales experience preferred.

·Regular attendance and adherence to a set schedule required, which includes breaks and lunches.

· Strong oral communication and interpersonal skills required. Must be an active listener.

· Excellent computer navigation skills required.

· Experience using automated dialers preferred.

· High School/ diploma/Higher secondary or equivalent required, Graduation is a plus.

· Working knowledge of and willingness to comply with the Fair Debt Collection Practices Act (FDCPA), as well as state and federal collection laws required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

· Broadband internet connection

· Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

· Speed Test Results: 25 mbps download, 20 mbps upload

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, ****** orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

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Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:
• Evening shift
• Monday to Friday
• Night shift
• US shift

Supplemental Pay:
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Navi Mumbai, Maharashtra - 400703: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
• Are you able to commute to Vashi office for 1 month of training?
• Do you have International/US Debt Collections Experience?

Education:
• Higher Secondary(12th Pass) (Preferred)

Experience:
• US Credit Card Collections: 2 years (Preferred)
• Call center: 2 years (Preferred)

Language:
• English (Required)

Shift availability:
• Night Shift (Required)

Work Location: In person