Job Description
The role entails building deep relationships with clients including government bodies, quasi-judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines
The role bearer is primarily a first touchpoint for clients for resolution of issues
The role bearer has a responsibility to increase customer penetration across Government Banking products contributing to achieving the larger organizational objectives of the bank.
Roles & Responsibilities:
• Help ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
• Support business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
• This role further entails the responsibility of understanding client needs, business and sector characteristics
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization
• The role bearer is responsible to help with customer acquisition of high value, high ticket size accounts after due diligence
• Help execute diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
• Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
• Perform credit analysis as mandated by RBI
• Gather and leverage market intelligence to incorporate best practices
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
• Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
The role bearer is primarily a first touchpoint for clients for resolution of issues
The role bearer has a responsibility to increase customer penetration across Government Banking products contributing to achieving the larger organizational objectives of the bank.
Roles & Responsibilities:
• Help ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client's banking partner of choice
• Support business generation within stringent and dynamic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group
• This role further entails the responsibility of understanding client needs, business and sector characteristics
• Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization
• The role bearer is responsible to help with customer acquisition of high value, high ticket size accounts after due diligence
• Help execute diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients
• Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank
• Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients
• Perform credit analysis as mandated by RBI
• Gather and leverage market intelligence to incorporate best practices
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals
• Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes
• Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance
💡 Quick Summary
Seeking a career-building opportunity? The Relationship Manager position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.