 Driving business through acquiring new customers in the allocated region with focus to improve the

affordable reach

 Nurturing the relationship with all sourcing partners - Connectors, Referral Partners and I Bank

 Enhancing business through increase in market share of affordable mortgage and deeper geography

penetration along with other products i.e. LAP, Gold loan, Fixed deposits and Insurance

 Ensuring high levels of engagement for effective pre & post customer service.

 Responsible for login of files and ensuring smooth processing of files using available digital methods

 Complete control of NPA and Collections / overdue cases sourced

 Maintenance of portfolio health by ensuring lend to collect culture is followed up to the last mile

 Liaison with and manages legal, technical, collection, FI and RCU vendors
•  Strong focus on post onboarding services, customer retention and audit management