AssistedEast Zone
Required Experience
1 - 6 Years
Posted On
24 May 2024
Basic Section
New Job Title
-
No. Of Openings
2
BAND
Band 1
Grade
Level 1
Designation
Relationship Manager
Campus/Non Campus
-
Employment Type
-
Requisition Type
Replacement
Employee Category
0
TAT
30
Closing Date
07 Jun 2024
Organisational
Company
Matrimony.Com
Business Unit
MM-Assisted
Department
Assisted
Sub Department
Service
Country
India
Region
East Zone
State
Odisha
City
Bhubaneswar
Working Location
Bhubaneswar
Industry
-
Functional Area
-
Role
-
Skills
Skill

RELATIONSHIP MANAGEMENT

CRM

MIS

PORTFOLIO MANAGEMENT

Minimum Qualification

GRADUATION

Job Description
Department


Assisted Services


Job Title


Executive / Senior Executive


Role


Relationship Manager/ Senior Relationship Manager


About Us


Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.


The company is ISO 9001:2008 Certified and in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com’s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. Bharat Matrimony’s presence is also there in USA, Canada, UK, UAE, Singapore & Malaysia


Department Overview


Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates.


Role Overview


The Relationship Manager/Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects into Sales and assisting them in finding suitable partners.

Inhouse Sales & Service portfolio


Key Responsibilities


ü Understanding the customer requirement accurately
ü Helping customer find suitable profiles keeping in mind their requirements.
ü Delivering quality service to paid members and working closely to maintain a good rapport with them
ü Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.
ü Managing a set portfolio of customers with robust follow up
ü Converting prospects into Sales (Renewals/Referrals etc.)

Skills and Competencies


ü Excellent verbal & written communication, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity.
ü Punctuality & Presentation skills
ü Emotional quotient, Persuasion Skills
ü Ability to read/interact to understand the client requirements

Education and Experience


Minimum Graduation & 02 Years minimum experience in Sales Domain.

Stable candidate require.


Job Location


Salt Lake Sector V