Job Description
Are you interested in making a difference in the lives of marginalized populations?
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have two (2) relief positions located in Calgary.
A relief role has no guaranteed minimum number of weekly hours but on an as-needed basis.
This posting closes June 2+, 2026.
Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.
We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.
Job Summary
The Relief Community Support Worker III (Relief CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.
This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP). The Relief CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts.
Models of support are developed and provided to clients utilizing best practices and individualized planning.
Key Responsibilities to:
Client
Establish respectful and professional boundaries while developing positive working relationships with clients;
To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
Ensure client preferences are reached to the fullest extent possible;
Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
Support relationships between clients, their support network and other community members;
Research community resources that can help support the client’s current desires and needs.
Agency
Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
Responsible for checking email communications at the beginning of every shift;
Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
Monthly timesheets
Monthly expenses
Client Monthly Summaries
Hazard Reports
Staff Incident & Near Miss Reports
Client Incident Reports
Actively participate in the CASS Health & Safety program, and adhere to Health &
Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
Work closely with the Coordinator/designate and team; Provide regular updates regarding any changes/concerns pertaining to the supported clients
Culture
Model and demonstrate CASS values in all interactions with clients, staff and community.
Demonstrate respect and collaboration with all internal and external stakeholders.
Demonstrate an ability and willingness to give and receive honest, balanced feedback.
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for
Rehabilitation Professionals and other applicable professional bodies.
Embody the core values of CASS
Key Knowledge and Skill Sets
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Display patience
Knowledge in supporting adults with developmental disabilities preferred
Maintains and utilizes current Emergency or Standard First Aid that includes CPR/AED
A current police information check with a vulnerable sectors search that is satisfactory to CASS
Required Education
Post secondary education in Human Services
Other Required Skills
A vehicle and valid driver's license is considered an asset.
This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca Bill 2: An Act to Make Alberta Open for Business: https://www.alberta.ca/es-exceptions-caregivers.aspx
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.
Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement.
We have two (2) relief positions located in Calgary.
A relief role has no guaranteed minimum number of weekly hours but on an as-needed basis.
This posting closes June 2+, 2026.
Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.
We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.
Job Summary
The Relief Community Support Worker III (Relief CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.
This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP). The Relief CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts.
Models of support are developed and provided to clients utilizing best practices and individualized planning.
Key Responsibilities to:
Client
Establish respectful and professional boundaries while developing positive working relationships with clients;
To assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
To support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
Ensure client preferences are reached to the fullest extent possible;
Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable.
Support relationships between clients, their support network and other community members;
Research community resources that can help support the client’s current desires and needs.
Agency
Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
Responsible for checking email communications at the beginning of every shift;
Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of:
Monthly timesheets
Monthly expenses
Client Monthly Summaries
Hazard Reports
Staff Incident & Near Miss Reports
Client Incident Reports
Actively participate in the CASS Health & Safety program, and adhere to Health &
Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation
Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs
Work closely with the Coordinator/designate and team; Provide regular updates regarding any changes/concerns pertaining to the supported clients
Culture
Model and demonstrate CASS values in all interactions with clients, staff and community.
Demonstrate respect and collaboration with all internal and external stakeholders.
Demonstrate an ability and willingness to give and receive honest, balanced feedback.
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for
Rehabilitation Professionals and other applicable professional bodies.
Embody the core values of CASS
Key Knowledge and Skill Sets
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles
Display patience
Knowledge in supporting adults with developmental disabilities preferred
Maintains and utilizes current Emergency or Standard First Aid that includes CPR/AED
A current police information check with a vulnerable sectors search that is satisfactory to CASS
Required Education
Post secondary education in Human Services
Other Required Skills
A vehicle and valid driver's license is considered an asset.
This position falls under the Caregivers Act. For full details please visit the site below:
Caregivers – Employment standards exceptions | Alberta.ca Bill 2: An Act to Make Alberta Open for Business: https://www.alberta.ca/es-exceptions-caregivers.aspx
Referral Program
If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
No phone calls please.
💡 Quick Summary
Seeking a career-building opportunity? The Relief Community Support Worker III Complex Needs (2 Positions) position is now open for candidates interested in the Helper Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Helper Jobs is a plus.
