Job Description
Relieving General Manager: Be at the Heart of Aged Care
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a Relieving General Manager for our Bupa Care Homes & Villages across New Zealand. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. With 40 care homes and 36 retirement villages across Bupa NZ, you can make a true impact.
This Relieving General Manager will ensure that person-centred care is always at the focus of what we do. You will be tasked with temporarily managing a care home & village site in a variety of assignments (from weeks to months), meeting commercial targets, and managing and developing your teams across each location. This is a full time, permanent position based in Wellington, where you will travel the country nationwide for various lengths of time at a particular site.
Where You’ll Make an Impact:
Reporting to the Operations Manager, your key responsibilities will include:
Single site management structure across both the care home and retirement village sites.
Achieving sales, occupancy, and financial targets while managing your budget.
Recruit, retain, and lead your team, while facilitating the development of their careers.
Support and lead your team to provide exceptional, seamless person-centred care to the residents and their families.
Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
Be on a regional shared, on-call roster with other managers, being available by phone for 1 week out of 7 weeks.
Provide seamless person-centred care to the residents and their families.
What about you?
You will have a passion for people, a collaborative, engaging, and empathetic communication style, alongside a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families.
Sound experience as a business manager with an aged care background.
You will be someone who enjoys walking the floor, helping where needed and providing support to your team, residents, and their families.
Ability to go into new environments and adapt your leadership style to suit the needs of the site.
Experience leading and coaching large teams while promoting development opportunities.
Financial and budget management experience.
Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents, and families.
Resilience, adaptability, with a caring attitude to residents, employees, and visitors.
Experience with audit management and leading continuous quality improvements.
A relevant tertiary qualification is preferred.
Extra Reasons to Belong:
Full time, permanent Relieving General Management role working Monday - Friday 40 hours per week.
Build upon your expertise, gain further experience across different sites, with the opportunity to travel New Zealand.
Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
Professional Development – in-house and external training and development.
No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
An accredited employer with Immigration NZ that values its diverse employees.
For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.
About Bupa
Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.
Our Values | Ā mātou ūara
Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa
Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.
Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different person-first commitment to care. That’s why we are seeking a Relieving General Manager for our Bupa Care Homes & Villages across New Zealand. You will enrich the lives of our society’s most vulnerable and be part of an inclusive culture where you can make a difference while growing your career. With 40 care homes and 36 retirement villages across Bupa NZ, you can make a true impact.
This Relieving General Manager will ensure that person-centred care is always at the focus of what we do. You will be tasked with temporarily managing a care home & village site in a variety of assignments (from weeks to months), meeting commercial targets, and managing and developing your teams across each location. This is a full time, permanent position based in Wellington, where you will travel the country nationwide for various lengths of time at a particular site.
Where You’ll Make an Impact:
Reporting to the Operations Manager, your key responsibilities will include:
Single site management structure across both the care home and retirement village sites.
Achieving sales, occupancy, and financial targets while managing your budget.
Recruit, retain, and lead your team, while facilitating the development of their careers.
Support and lead your team to provide exceptional, seamless person-centred care to the residents and their families.
Demonstrate leadership in Quality & Risk Management and Health and Safety requirements.
Be on a regional shared, on-call roster with other managers, being available by phone for 1 week out of 7 weeks.
Provide seamless person-centred care to the residents and their families.
What about you?
You will have a passion for people, a collaborative, engaging, and empathetic communication style, alongside a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families.
Sound experience as a business manager with an aged care background.
You will be someone who enjoys walking the floor, helping where needed and providing support to your team, residents, and their families.
Ability to go into new environments and adapt your leadership style to suit the needs of the site.
Experience leading and coaching large teams while promoting development opportunities.
Financial and budget management experience.
Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer.
Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements.
Experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health team, local community, residents, and families.
Resilience, adaptability, with a caring attitude to residents, employees, and visitors.
Experience with audit management and leading continuous quality improvements.
A relevant tertiary qualification is preferred.
Extra Reasons to Belong:
Full time, permanent Relieving General Management role working Monday - Friday 40 hours per week.
Build upon your expertise, gain further experience across different sites, with the opportunity to travel New Zealand.
Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members.
Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave.
Paid parental leave - in addition to standard parental leave, Bupa offers 12 weeks of paid leave for primary carers and 2 weeks for secondary carers.
Professional Development – in-house and external training and development.
No matter who you are or where you come from, we encourage you to ‘Be You at Bupa’.
An accredited employer with Immigration NZ that values its diverse employees.
For the opportunity to join the Bupa community and to make a difference to the lives of our residents, please submit your application today – we would love to hear from you.
About Bupa
Through vision, passion, and sheer hard work, we’re one of New Zealand’s largest aged care and dementia care providers. As one of New Zealand’s leading healthcare organisations, we employ more than 4,000 people: we’re brave, caring, and responsible. All united by one purpose – helping people live longer, healthier, happier lives and making a better world.
Our Values | Ā mātou ūara
Brave | Māiatanga Caring | Manaakitanga Responsible | Haepapa
Applications will be reviewed as they are received, and therefore may result in the role closing early if the right applicant is found.
💡 Quick Summary
Seeking a career-building opportunity? The Relieving General Manager position is now open for candidates interested in the Customer Care sector. This role in Mount Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
