Job Description
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Sydney (Tempe)
Employment type
Full Time Permanent
Department
Sales & Commercial
Deadline
2026-04-22
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
Position type: Permanent, Full-time, 76hrs/fortnight (hybrid)
This role is based at IKEA Customer Service Office, Tempe, NSW.
Working hours: availability required between 7:00am –9:00pm (AEST) weekdays and alternating weekends.
About this work area
As Remote Team Leader (Resolution) your responsibilities will include, but are not limited to:
Working collaboratively within our operations team whilst leading, coaching, and motivating your own team of co- workers.
Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service.
Supporting IKEA to exceed our customer expectations by securing a fast and easy customer experience. You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points.
Handling conflict and providing constructive feedback. You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity.
Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA.
Who you are
As Remote Team Leader (Resolution) you have:
The ability to deliver an exceptional customer experience by building and leading a high-performing, competent customer resolutions team that engages with customers in all channels.
Previous leadership experience, leading people and working within a team.
Strong time management skills. You can prioritise and delegate work for yourself and your team, ensuring organisational excellence.
A problem-solving mindset, with an attitude where no task is too difficult to overcome.
Previous experience working in a high volume, dynamic & fast paced environment.
Strong communication skills with the ability to adjust your communication style based on the platform or receiver.
Good knowledge of change management and understanding of key factors for a successful change initiative.
Proficiency in decision-making and taking responsibility for customer issues.
We need people like you!
At IKEA, work is so much more than a job. Come join us!
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Sydney (Tempe)
Employment type
Full Time Permanent
Department
Sales & Commercial
Deadline
2026-04-22
Our team within IKEA
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.
We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity, and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
What you need to know
• 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
Additional Information:
Position type: Permanent, Full-time, 76hrs/fortnight (hybrid)
This role is based at IKEA Customer Service Office, Tempe, NSW.
Working hours: availability required between 7:00am –9:00pm (AEST) weekdays and alternating weekends.
About this work area
As Remote Team Leader (Resolution) your responsibilities will include, but are not limited to:
Working collaboratively within our operations team whilst leading, coaching, and motivating your own team of co- workers.
Ensuring your team are knowledgeable, competent, and inspired to provide exceptional customer service.
Supporting IKEA to exceed our customer expectations by securing a fast and easy customer experience. You will facilitate this through delivery of high performing, efficient, and quality contacts in the different remote customer meeting points.
Handling conflict and providing constructive feedback. You will be instrumental in refining and updating working processes and will be proactive in building relationships with stakeholders to secure customer centricity.
Understanding the needs of our customers and have the confidence to support all their needs throughout their shopping journey at IKEA.
Who you are
As Remote Team Leader (Resolution) you have:
The ability to deliver an exceptional customer experience by building and leading a high-performing, competent customer resolutions team that engages with customers in all channels.
Previous leadership experience, leading people and working within a team.
Strong time management skills. You can prioritise and delegate work for yourself and your team, ensuring organisational excellence.
A problem-solving mindset, with an attitude where no task is too difficult to overcome.
Previous experience working in a high volume, dynamic & fast paced environment.
Strong communication skills with the ability to adjust your communication style based on the platform or receiver.
Good knowledge of change management and understanding of key factors for a successful change initiative.
Proficiency in decision-making and taking responsibility for customer issues.
We need people like you!
At IKEA, work is so much more than a job. Come join us!
💡 Quick Summary
Seeking a career-building opportunity? The Remote Team Leader (Resolutions) position is now open for candidates interested in the Restaurants & Food Service sector. This role in Tempe offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Restaurants & Food Service is a plus.